ABOUT US: The Asmark Institute is a national resource center that has been serving the agricultural industry since 1990. We simplify, execute, and systemize EH&S needs for ag retailers with the goal of making safety and compliance as simple as possible. Asmark creates simple tools and systems, making our clients’ jobs & lives easier. We help ag operate safely and responsibly. We are also a small company who chooses to be great instead of big. We have a tight-knit team of individuals who thrive on learning, growing, being challenged, having fun, and working hard. Most of all, we love to help others, especially one another, and create new innovative ways to provide top-notch quality services and resources to our clients! JOB DESCRIPTION: We are currently looking for the right person to join the Client Support Team at our headquarters in Owensboro, KY. As a member of this team. As one of the company's primary faces, your focus will be on delivering exceptional service, building strong client relationships, and collaborating with our internal teams to enhance processes and ensure a high-quality client journey. Strong verbal and written communication, attention to detail, and proactive problem-solving skills are essential for success in this dynamic, client-centric role. KEY RESPONSIBILITIES: This role will be actively involved in day-to-day operations and have responsibilities including, but not limited to: Administering data and databases. Responding to client inquiries, via phone, chat, and/or emails, and providing timely and accurate information. Providing guidance and support to clients. Maintaining detailed records of client interactions. Coordinating with internal departments to ensure client needs are met. Participating in ongoing training and development programs to enhance your knowledge and skills. Contributing to the continuous improvement of client support processes and procedures. Escalating complex issues to appropriate teams or management as needed. QUALIFICATIONS: High School diploma (or equivalent). Minimum 2 years of experience in a customer service or client support role. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office Suite and CRM systems. Strong problem-solving skills. Demonstrated commitment to providing outstanding client service. Ability to work independently and as part of a team. Strong phone communication skills with a client-centric approach. COMPENSATION & BENEFITS: Compensation is commensurate with talent at the time of hire and increases based on individual skill level, proven results, and added responsibilities. Benefits include paid holidays, paid vacation, paid sick days, 401(k) retirement plan with 6% matching, $7,200 wellness allowance, bonus program, and an annual company weekend retreat. Opportunities for advancement are limitless for those who thrive on self-improvement and aren’t afraid of taking on additional responsibilities. To learn more about the Asmark Institute, please visit our website at www.asmark.org. Job Type: Full-time Benefits: 401(k) 401(k) matching Paid time off Shift: 8 hour shift Day shift Education: High school or equivalent (Preferred) Work Location: In person
Salary: $29.6K - $37.5K a year
Employment Type: Full-time
Qualifications
[ "High school or equivalent (Preferred)" ]