Job Type: Full time
Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Description:This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.Role Responsibilities:The Audit Issue Manager - Sr. Business Control Specialist will support the Small Business Sales teams related to all aspects of ensuring timely, accurate resolution of Issues.Partner with the LOB leaders and Business Controls team to ensure all actions are completed within required timelines.Serve as a primary liaison with Sales Business Control, engaging and partnering with the assigned contact from that team.Ensure any risks associated with execution and/or timeline are immediately escalated.Provide oversight and a control perspective related to all issues or audit/exam aspects.Engage with Audit, Legal, Compliance & Risk partners.Provide ongoing reporting.Support one-time deliverables and special projects as needed.Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standardsSupports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediationImplements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity effortsConducts and coordinates quality inspection reviews to enhance employee performance and control effectivenessPerforms QA activities including executing on controls, managing cases, and reporting resultsExecutes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program successSupports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reportingRequired Skills & Experience:3-5 years of prior issue management experience and/or Small Business/Business Banking experience (sales, policies and procedures)Experience with audit issue documentation and remediation (SIAI, RIAI, AIAI)Risk mindset and strong understanding and experience with Enterprise Risk FrameworkExcellent Excel and PowerPoint skillsPrior reporting experience (Excel) and prior experience developing executive presentations (PowerPoint Decks)Ability to communicate well both verbally and in writing.Able to interact effectively with all levels in the organization.Strong relationship building skills.Able to influence others to succeed without managing resources.Must be self-motivated with a desire to excel.Ability to connect dots and how topics relate and interact.Able to operate in a highly complex and fast-paced environment.Ability to manage multiple priorities to meet deliverables without sacrificing quality.System knowledge of CAST, UCRA and CIMA preferredSkills:Controls ManagementIssue ManagementMonitoring, Surveillance, and TestingQuality AssuranceRisk ManagementAnalytical ThinkingAttention to DetailCritical ThinkingProblem SolvingWritten CommunicationsDecision MakingInnovative ThinkingPrioritizationRecording/Organizing InformationResearchShift:1st shift (United States of America)Hours Per Week: 40