Systems Administrator Principal
Athens , GA
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Job Description
Posting Details
Posting Details
Posting Number
S12404P
Working Title
Systems Administrator Principal
Department
ESD-Information Technology
About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education ( https://www.uga.edu/ ). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
About the College/Unit/Department College/Unit/Department website
https://esd.uga.edu/
Posting Type
Internal (PEP)
Retirement Plan
TRS or ORP
Employment Type
Employee
Benefits Eligibility
Benefits Eligible
Full/Part time
Full Time
Work Schedule Additional Schedule Information
Monday through Friday 8-5 pm, occasional after hours and weekends
Advertised Salary
Commensurate with Experience
Posting Date
07/22/2024
Open until filled
No
Closing Date
07/26/2024
Proposed Starting Date
09/01/2024
Special Instructions to Applicants Location of Vacancy
Athens Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653 .
Position Information
Classification Title
IT Systems Support Professional
FLSA
Exempt
FTE
1.00
Minimum Qualifications
Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications Position Summary
The Information Systems Coordinator position involves an advanced level of technical expertise, website design and analysis, training delivery, and customer service under general direction with a bachelor's degree, sufficient knowledge, experience, and skills as well as appropriate professional and/or technical certifications within specific programmatic area(s). This position currently bridges the gap between the responsibilities of an Information System Specialist and the Information Systems Director. The ISS Coordinator maintains a high degree of professionalism and integrity in representing the University and model a culture of safety. The ISS Coordinator is a primary liaison and point-of-contact within specific programmatic areas that utilize ESD systems, including areas such as research and teaching labs. The ISS Coordinator is responsible for providing comprehensive website analysis, system testing, and support of new deployments to assist the University in maintaining a safe, healthy, and compliant workplace and academic environment while also seeking assistance from superiors as needed. The work of an ISS Coordinator is administrative and supervisory in nature and involves activities such as: advising faculty, staff, students and researchers regarding safety and compliance systems and procedures; providing ongoing training both online and classroom style; and creating safety and compliance documentation and communications. The incumbent is also charged with overseeing the deployment of new technologies (e.g. computer equipment and peripherals; particularly bar code printing and scanning equipment); management of online communications (e.g. web updates, creation and execution of email campaigns for the dissemination of information about upgrades and other issues pertinent to clients); measurement, analysis, and reporting of initiatives and successes; coordinating with other units, lab personnel and external vendors; training both ESD and UGA staff on processes and the use of newly deployed technologies. Work is performed with much less supervision that than provided to an ISS Specialist. Other responsibilities include actively promoting and managing specific aspects of safety and compliance systems and providing assistance to faculty, staff, and students. The ESD Information Systems Coordinator also facilitates connections and sharing between other employees, functions as a mentor of other IT professionals in the unit and UGA , emphasizes quality and influences direction for unit and team members, frequently plans and leads large projects, and may share team leadership responsibilities that may include supervision, performance management, budget management and/or project management.
Standard 8AM to 5PM work schedule. Some after-hours availability as needed. This is to ensure that client needs are met and urgent situations are addressed which may occur after typical work hours or on weekends and holidays.
Knowledge, Skills, Abilities and/or Competencies
• Hands-on experience overseeing web design and web based projects following best web-development practices, processes, and methodologies.
• Experience guiding diverse teams through the implementation of online technology projects and have previously demonstrated abilities to develop technical product roadmaps.
• Skilled in using MS Office applications.
• Excellent communication and technical writing skills.
• Outstanding human relations and leadership skill and the ability to function in a team environment.
• Able to work independently with limited direct supervision on multiple simultaneous projects.
• Experience with the Chematix chemical management software suite or similar electronic chemical management solution software.
• Experience with Fog Creek FogBugz project management and tracking software or similar software.
• Familiarity with bar code scanning equipment, configuration, and associated symbologies.
• Experience and competency configuring and supporting Windows 10. Experience providing a basic level of desktop support.
• Some familiarity with administering Active Directory.
• Characteristic ability to take a positive approach to work.
• Demonstrates a genuine enthusiasm for unit and institutional systems and mission.
• Highly Responsive self-starter with a positive outlook and motivated attitude.
• Proven professionalism and integrity in representing information technology programs and related support teams.
• Leadership aptitude including strong focus on customer service as well as safety and compliance systems; ability to work within a strong and effective team gaining synergy across discipline boundaries.
• Experience in active consensus-building and principle-based negotiation; ability to grasp needs and concerns in varied systems and solve complex problems through compromise when necessary and appropriate.
• Perform assigned tasks from limited direct instruction and established procedures.
• Excellent professional oral and written communication skills to maintain effective and cooperative relationships with students, faculty, staff, coworkers, public, and regulatory agencies.
• Ability to implement continuous quality improvement through the use of relevant qualitative and quantitative metrics in assessing performance.
• Ability to use electronic safety, compliance, and research administration platforms; word processing, database; spreadsheet; and presentation computer programs.
• Knowledge and skills to conduct in-service training and educational programs in applicable programmatic areas.
• Ability to prioritize and handle multiple tasks simultaneously, due to the diversity of electronic safety and compliance systems, and the wide-range of potential work locations on campus.
• Possess/complete and maintain applicable professional/technical certifications.
• Excellent computer troubleshooting skills and the ability to provide superior customer service to a wide client base.
• Excellent verbal communication, interpersonal skills and have the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
• Strong analytical and problem solving skills; ability to effectively handle multiple simultaneous projects and be well organized.
• Ability to analyze user requirements, procedures, and problems to automate business processes, upgrade or modify existing systems.
• Knowledge of information technology hardware/software and its terminology.
• Skilled in developing and conducting technical training sessions and creating clear and concise reference materials.
Physical Demands
• Periodically perform short duration physical exertions, including light-medium weight lifting, pushing, pulling, stair or ladder climbing, etc.
• Stand, walk, and negotiate occasional awkward work locations and paths of travel.
• Work in a variety of physical environments; chemical/biological/radiological laboratories.
• Spending time working in labs with potential exposure to dangerous hazardous chemicals and undesirable odors.
• Proper use of personal protective equipment ( PPE ) to ensure the safety of the employee and as a means of modeling a culture of safety for laboratory staff and also ensuring that ISS student workers who are employed with ESD recognize the utmost importance of safety while working in potentially hazardous environments or situations.
• Occasionally lift up to 50 pounds when moving computer equipment and other peripherals.
Is driving a responsibility of this position?
No
Is this a Position of Trust?
Yes
Does this position have operation, access, or control of financial resources?
No
Does this position require a P-Card?
No
Is having a P-Card an essential function of this position?
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?
No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)
Yes
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website .
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website .
Duties/Responsibilities
Duties/Responsibilities
Support Chemical Inventory Application:
• Provide excellence and enthusiasm in client support using a variety of platforms. Demonstrate an eagerness to accept challenges related to the user experience in an effort improve functionality and assist with upgrades and modifications that bring value to the system and its users.
• Coordinate the annual chemical inventory reconciliation project. This includes collaborating with campus partners to formulate a reasonable plan to ensure that the electronic inventory database matches (goal of 80% or better) with the physical inventory found in labs on both the Athens and extended campuses.
• Work with staff and other users to identify and resolve problems with currently deployed web modules, and partner with external vendor(s) to resolve issues as needed.
• Provide scheduled and ad-hoc software training sessions for campus lab users (including travel to assist extended campus users) in collaboration with the Information Systems Specialist.
• Hire, train, and schedule student assistants regarding safety, assisting with chemical inventory requests, and working in a professional office environment.
• Collaborate with central receiving to assist with safety and improvements to efficiency in the chemical receiving process.
Percentage of time
40
Duties/Responsibilities
Provide internal department IT Support:
• Assist with the IT responsibilities for onboarding and offboarding both part-time and full-time employees to ensure a smooth transition.
• Update and maintain ESD Website, digital signage and other digital media.
• Administer Sharepoint and Onedrive Applications to ensure business continuity and endpoint backups. Use these tools to audit internal and external sharing permissions and data integrity.
• Provide support for Microsoft products including Office 365, Teams Groups & Distribution Groups.
• Maintain Users, Computers, and GPOs in ESD's OU within UGA's Active Directory.
• Assist with the procurement, deployment, and decommissioning of IT equipment for ESD employees
• Respond to basic desktop support requests from division users.
Percentage of time
30
Duties/Responsibilities
Systems Maintenance:
• Serve as a Department Network Liaison ( DNL ) which collaborates with central IT office on networking and system-wide upgrades.
• Respond to requests for new data streams and monitor and maintain existing ones. Assist with any new integrations as requested.
• Maintain ESD's IP Subnet & DNS in Blue Cat IP Address Management
• Provide upkeep for ESD's virtual infrastructure including Linux security patching and monitoring.
• Keep ESD internal applications and related build/test/deploy environments up to date including vehicle check out systems, IT inventory, digital signage, and password managers.
• Monitor logs, news, and relevant topics pertaining to these applications.
Percentage of time
20
Duties/Responsibilities
Other duties:
• Maintain a comprehensive inventory of all IT devices in use by the division.
• Research new and emerging technologies for opportunities to improve current systems.
• Serve as an Adobe administrator and assist with the usage of adobe product deployment.
• Help maintain ESD's page of the Finance and Administration Policy Library ( FAPL ).
• Serve on ad-hoc committees as requested.
• Assist with after-hours requests.
• Other duties as requested by the IT Director.
Percentage of time
10
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
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Job Summary
Company
University of Georgia
Start Date
As soon as possible
Employment Term and Type
Regular, Full or Part Time
Required Education
Bachelor's Degree
Required Experience
Open