Emergency Client Care Representative/After Life Care Specialist
Athens , GA
Share
Posted 3 days ago
Apply Now Processing...
Email Job
Apply Now Processing...
Email Job
Job Description
Posting Details
Posting Details
Posting Number
S12409P
Working Title
Emergency Client Care Representative/After Life Care Specialist
Department
VetMed-VTH Admin Services
About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education ( https://www.uga.edu/ ). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
About the College/Unit/Department
The University of Georgia College of Veterinary Medicine, founded in 1946, is dedicated to training future veterinarians, providing services to animal owners and veterinarians, and conducting investigations to improve the health of animals as well as people. The college benefits pets and their owners, food-producing animals, and wildlife by offering the highest quality hospital and diagnostic laboratory services. Equipped with the most technologically advanced facilities located on a university campus, the college is dedicated to safeguarding public health by studying emerging infectious diseases that affect both animal and human health.
The College of Veterinary Medicine values all members of the university community, recognizing that differences in experience and culture can only lead to a more well-rounded, accepting academic environment as embodied in our Principles of Community ( http://vet.uga.edu/principles-of-community/ " target="_blank"> http://vet.uga.edu/principles-of-community/ >)
College/Unit/Department website
https://vet.uga.edu/hospital-and-primary-care/hospital/
Posting Type
External
Retirement Plan
TRS
Employment Type
Employee
Benefits Eligibility
Benefits Eligible
Full/Part time
Full Time
Work Schedule Additional Schedule Information
Monday-Friday; 40 hours per week.
Advertised Salary
Commensurate with experience.
Posting Date
07/22/2024
Open until filled
No
Closing Date
07/29/2024
Proposed Starting Date
08/18/2024
Special Instructions to Applicants Location of Vacancy
Athens Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653 .
Position Information
Classification Title
Animal Care Veterinary/Animal Science Paraprofessional/Professional
FLSA
Non-Exempt
FTE
1.0
Minimum Qualifications
Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications
-Working within a fast paced environment that involves a high volume of phone calls, communicating with clients that may be distressed during the process of dealing with an unwell animal.
Position Summary
The primary responsibility for this position will be to assist the Emergency Critical Care team on setting appointments and receiving emergency patients needing to transfer or seek emergent care. This position will answer phones, open patient charts in the hospital database system and process payments for services. In addition to the clerical services of this position, this position will also facilitate communication between the Veterinary Medical Center and the Diagnostic Lab for after life processing and necropsies dropped off at the hospital after hours.
Knowledge, Skills, Abilities and/or Competencies
• Ability to work in a fast-paced environment while demonstrating excellent customer service, high degree of confidentiality, openness to teaching and providing consultation to a variety of stakeholders.
• Knowledge of general animal anatomy and Ability to recognize signs of medical needs in a patient.
• Possess proven Knowledge of veterinary terminology.
• Proficiency with MS Office suite applications and Office machines like fax, copier, scanner, etc.
• Excellent verbal and written communication skills.
• Able to maintain confidentiality with sensitive information.
• Remember, organize, and consistently focus on large amounts of detail and come to appropriate conclusions.
Physical Demands
• Lift and carry up to 50 pounds, both assisted and unassisted.
• Sit or stand for long periods and use of repetitive actions during the entire work shift.
• Use of stairs and different/uneven walking surfaces is common.
• Communicate effectively via telephone, e-mail, and in person to varied stakeholders.
• Utilize computer technology for all applications in a manner that meets performance expectations.
• Work within an environment with potential exposure to zoological diseases and has high levels of animal sounds, bodily fluids that need disposal, and open wound management.
Is driving a responsibility of this position?
No
Is this a Position of Trust?
Yes
Does this position have operation, access, or control of financial resources?
Yes
Does this position require a P-Card?
No
Is having a P-Card an essential function of this position?
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?
No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)
Yes
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website .
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website .
Duties/Responsibilities
Duties/Responsibilities
• First point of contact via phone or in-person for clients to bring their pets for emergency care.
• Assist clients regarding veterinary services rendered by communicating hospital charges and policies. Receive in-coming patients at the Emergency front desk.
• Enter patient information into the hospital database systems Vetview and Instinct.
• Verify contact information for referring veterinarians to obtain medical records and vaccination status.
Percentage of time
60
Duties/Responsibilities
• Run reports daily to determine that patients that have expired within the hospital or delivered to the hospital for after life care and processed appropriately and if applicable, entered into the correct portals for cremation services.
• Verify that if the patient is a current patient of the hospital, that they are marked deceased and the referring clinic is notified of the patient passing.
• Check morgue log books daily that patients have been picked up and transferred to correct locations to be processed for the clients respected disposal option.
• Works directly with clinicians that all appropriate requests and charges have been entered into the hospital database Vetview.
Percentage of time
30
Duties/Responsibilities
• Provide cashier services for patients that are hospitalized and/ or discharged from the hospital through the Emergency service.
• Verify that patients that are admitted into the hospital are checked in as admitted in the hospital database, as well as a deposit and consent to treat form is signed by the correct client.
Percentage of time
10
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Read More
Apply Now Processing...
Job Summary
Company
University of Georgia
Start Date
As soon as possible
Employment Term and Type
Regular, Full or Part Time
Required Education
Associate Degree
Required Experience
Open