Salary
$37,433.91 - $59,894.26 Annually
Location
Salem, VA
Job Type
Full-Time
Job Number
24-45
Department
Finance
Opening Date
07/23/2024
Closing Date
8/5/2024 at 11:59 PM Eastern Time (US & Canada)
General Definition of Work Performs intermediate technical work performing routine accounting functions, entering, verifying, and checking data, processing payments, and providing customer service, and related work as apparent or assigned. Work is performed under the moderate supervision of the Account Services Supervisor.
Essential Functions • Receives citizen inquiries, complaints, and service requests and resolves them within the framework of the established policies and procedures or forwards to appropriate party for disposition.
• Receives, processes, and receipts revenues, fees, and payments; matches invoices and purchase requisitions to purchase orders; prepares purchase orders, confirms invoices, statements, and accounts.
• Enters collection data into computer records.
• Enters payments from Post Office, Lock Box, and Fuel Assistance into financial system.
• Receives and processes customer requests for new service or service termination.
• Balances daily receipts and prepares reports.
• Enters work orders for the Meter division; reviews work orders for accuracy and completeness; prepares bills for completed work.
• Enters new customer accounts into computer system; updates current accounts and verifies information for accuracy.
• Opens and sorts mail.
• Provides administrative support to department staff as needed; answers phones, checks work orders, processes and follow up on disconnection notices.
Qualification Requirements To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
Special Requirements Education & Experience:
High school diploma or GED and minimal experience in accounting work and customer service, or equivalent combination of education and experience.
Knowledge, Skills, & Abilities:
Some knowledge of accounting principles, policies, procedures, and practices; some knowledge of bookkeeping terminology and methods; general knowledge of business English and spelling; skill in the use of personal computers, associated software packages, hardware, and peripheral equipment; ability to make arithmetic computations using whole numbers, fractions and decimals; ability to compute rates, ratios and percentages; ability to understand and apply governmental accounting practices in the maintenance of financial records; ability to type at a reasonable rate of speed; ability to communicate effectively in oral and written forms; ability to establish and maintain effective working relationships with associates and the general public.
Physical Requirements:
This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting and using hands to finger, handle or feel, frequently requires speaking or hearing and occasionally requires standing and walking; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data; work has no exposure to environmental conditions; work is generally in a quiet location (e.g. library, private offices).