Development Services Technician Senior
Phoenix , AZ
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Job Description
Posting Date
07/12/24
Application Deadline
07/19/24
Pay Range
$19.65 - $32.00 hourly
Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.
Job Type
Unclassified
Department
Environmental Services
About the Position
Are you an experienced customer service expert? Great! Bilingual? Even better! Apply to the Development Services Technician Senior today! You will support the Environmental Services Department plan review and inspection activities by providing customer service to the developers, contractors, engineers, and others at the counter, by email, mail, and over the telephone. You will provide timely support activities to programs and employees within the department .
About Us
For more than 60 years, Maricopa County Environmental Services Department has been working with our community to ensure a safe and healthy environment. Maintaining a healthy environment improves the quality of life and seeks to prevent exposure to mosquito-borne diseases and hazardous substances in food, water, and soil. We are using education and innovative methods to protect more than 4 million residents of Maricopa County and its visitors .
Proud to Offer
• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including healthcare premium discounts
• Employee discounts for goods and services
• Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27% monthly contribution rate and includes a 100% employer match on Day 1
• Learn more atWork With Us | Maricopa County, AZ
We Require
• Three years of administrative and/or technical support experience
• High school diploma or GED
• Post-secondary education may substitute for the experience requirement on a year-for-year basis
We Also Value
• Proficient bilingual Spanish/English skills
Job Contributions
• Reviews data to ensure accuracy and completeness for quality control; updates or modifies the administrative workflow progress of applications; researches permit applications, makes administrative application changes in the database, modifies existing permit files using specialized in-program system feature, and notifies appropriate staff of any ownership changes made at the time of application
• Communicates with customers through verbal, written, or electronic means regarding financial issues such as billing and payments; assists internal customers with internal accounts, billing, and collections
• Gathers customer and staff's requests for inspections; retrieves permits and related documents; and compiles inspection packets
• Works collaboratively with department employees, contractors, and customers to ensure completion of permitting and inspections; Updates data in the corresponding electronic tracking system
• Refers complex questions to appropriate staff, uses standard processes; uses real property legal descriptions to locate property, and permits information stored in various departments, counties, and other files and databases
• Records personal productivity in the database for tracking project hours and work types; researches and retrieves data from the electronic data system files, and uses the data to prepare reports; assembles and reports monthly program productivity data
• Compiles financial reports for permits, including hourly fees due, unpaid renewal fees, fees owed, or expenses incurred or projected; researches payment inquiries and questions from the public or staff
• Distributes inspection materials to employees using standard procedures for the program, including scanning and e-mailing paper documents, pulling paper files from storage cabinets, or manipulating electronic files; updates electronic data tracking systems using standard procedures for the program as required
• Archives or destroys documents based on standard criteria, including moving documents electronically or physically packing and moving archival boxes, rolled blueprint cartons, or other containers
• Other Job Duties as assigned
Working Conditions
• Exerting 50-100 lbs. occasionally, 10-25 lbs. frequently, or up to 10-20 lbs. constantly
• Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions
• Machines, Tools, Equipment, Software, and Hardware: Windows, Muli-line Phones, Scanner/Copier
Selection Procedure
• Only the most qualified candidates will be considered
• Consideration will only be given to candidates who submit online applications
• Candidates will be contacted primarily through email and their Workday online application profile
• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive
Maricopa County is an equal opportunity employer.
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Job Summary
Company
Maricopa County
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
3+ years