Dining Admin Manager
Athens , GA
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Job Description
Posting Details
Posting Details
Posting Number
S12356P
Working Title
Dining Admin Manager
Department
Auxiliary Dining Admin
About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education ( https://www.uga.edu/ ). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
About the College/Unit/Department College/Unit/Department website
dining.uga.edu
Posting Type
External
Retirement Plan
TRS or ORP
Employment Type
Employee
Benefits Eligibility
Benefits Eligible
Full/Part time
Full Time
Work Schedule Additional Schedule Information
This position offers a 40 hour work week. Hours and schedule may vary, but will typically be Monday - Friday
Advertised Salary
Commensurate with Experience
Posting Date
07/10/2024
Open until filled
Yes
Closing Date Proposed Starting Date
08/01/2024
Special Instructions to Applicants Location of Vacancy
Athens Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653 .
Position Information
Classification Title
Administrative Support Manager/Supervisor
FLSA
Exempt
FTE
1.00
Minimum Qualifications
Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications Position Summary
The Dining Administrative Manager reports to the Executive Director of Dining Services and plays a key role in enhancing the overall dining experience for guests on campus by directly managing the activities of meal plan operations, guest experience initiative, and the Dining Services Administrative office student staff. This position is responsible for the oversight of Meal Plan Program Purchases. This incumbent acts as an expert in providing customer support for all meal plan sales and works to ensure customer satisfaction throughout the duration of the purchasing process. This position oversees the planning and execution of on-campus visits, including group dining, summer camps, and new student orientation. This position oversees the daily duties of all aspects of the dining administrative office. The incumbent recruits, interviews, hires, trains, supervises, and evaluates student staff, while also collaborating with various stakeholders such as students, parents, university groups, alumni, vendors, and others to ensure a seamless dining experience for all.
Knowledge, Skills, Abilities and/or Competencies
• Well-organized with strong analytical skills and attention to detail.
• Excellent time management skills, including the ability to manage multiple assignments simultaneously.
• Excellent oral and written communication skills.
• Well versed in building relationships internally and be a consummate team player.
• Strong analytical and creative problem-solving skills in a high stress environment.
• Ability to speak to small groups as well as counsel with individuals.
• Ability to deal professionally with variable temperaments of customers and parents.
• Communicate with prospective and current customers and provides excellent customer service.
• Highly proficient computer skills; working knowledge of Microsoft Office software applications, Excel spreadsheets, food production software, POS systems, OneSource, and calendar software.
• Use online systems (FS Meal Plan System and Student Accounts and Reporting Systems).
• PC knowledge, office machine operation (calculator, copier, scanner, etc.).
• Able to prepare working schedules for employees.
Physical Demands
• Work in an office environment; accessing UGA facilities, intensive computer work, filing, standing, walking, climbing stairs and occasional lifting, bending and squatting 8 hours a day/5 days a week.
• Move loads up to 50 lbs., unloading and stocking products; perform push/pull activity with products weighing up to 30 lbs.; perform duties with repetitive motion of wrists, arm, and shoulder, possess hand and finger coordination; reach, climb, balance, crouch, twist, crawl, and kneel; and work in noisy, hot/cold environments with chemicals, cleaning equipment, dust, fumes, and odors. Work long hours standing.
Is driving a responsibility of this position?
Yes
Is this a Position of Trust?
Yes
Does this position have operation, access, or control of financial resources?
Yes
Does this position require a P-Card?
Yes
Is having a P-Card an essential function of this position?
Yes
Does this position have direct interaction or care of children under the age of 18 or direct patient care?
No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)
Yes
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website .
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website .
Duties/Responsibilities
Duties/Responsibilities
Meal Plan Administration:
• Manages all aspects of Dining Services' meal plan sales to include all purchases, refunds, and customer inquiries.
• Responsible for the administration and maintenance of all Dining Services' meal plan contracts and provide excellent customer service in assisting students, parents, university officials and other parties in relation to making decisions related to the purchase of meal plans or finding solutions to problems presented regarding meal plans within UGA FERPA Guidelines and Policy.
• Processing meal plan transactions including but not limited to: enrolling customers, changes/cancellations, custom meal plan transactions, and resolving red flag issues.
• Participate in annual review of Fall, Spring, and Summer meal plan agreements.
• Perform a daily reconciliation of meal plan and charges between the Dining Services Meal Plan System and the Student Accounts System. Identify missing or incorrect transactions and communicate with appropriate parties for resolution.
• Communicate periodic counts to management or as needed throughout the semester.
• Monitor system generated reports for any unusual dining facility accesses daily to determine and address concerns or illegal entry with unit managers.
• Create files for further investigation, request and review video, and flag students accounts if warranted.
• Process faculty / staff meal plans through payroll deduction or faculty portal
• Process withdrawal reports and adjust meal plans accordingly
• Participates in opportunities to increase meal plan awareness and sales such as campus fairs, etc.
Percentage of time
30
Duties/Responsibilities
Administration Office Management
• Manages the day-to-day dining administrative office and student personnel to include the working the front desk, customer inquiries, Team Dynamix tickets, phone calls, department emails, procurement card statements, vehicle maintenance schedules, staff schedules, payroll, and events/meeting calendars, Bulldog Box enrollment, travel authorities, and uniform distribution.
• Build and maintain relationships with university departments and organizations through collaboration and customer service.
• Ensures all visitors to the Dining Services Administrative office experiences excellent customers service.
• Maintain a state purchasing card for business related purchases.
• Assists in financial responsibilities including access to financial systems and resources and/or use of P-Card or approval of P-Card requests.
• Manage student administration staff and train them in completing office duties such as: answering phones, etc.
Percentage of time
30
Duties/Responsibilities
Camps, Conferences, and Group Dining
• Acts as a departmental liaison with various university departments and organizations
• Support and assist Associate Director of Residential Dining with customer inquiries and on-site coordination related to camp and conference dining request an all meal service agreements
• Coordinates the usage of campus dining facilities with the Associate Director of Residential Dining for visitors, groups, and camps
• Process dining request and group invoices for services provided to camps, conferences, and group dining customers
• Keep and update calendar for group dining reservations
• Manages campus visit and event operations to include all camp and special event campus visitors within dining facilities. Responsible for facilitating, coordinating and fulfillment of all camp, conference, and group dining requests.
• Works with AR for invoicing and tax-exempt verification.
Percentage of time
20
Duties/Responsibilities
New Student Orientation Meal Plan Sales
• In co-ordination with orientation representatives, creates MOU and contracts for all orientation / dining agreements.
• Create customized meal plans for orientation staff.
• Create and execute methods for processing and invoicing orientation meal sales including orientation students as well as orientation guests.
Percentage of time
10
Duties/Responsibilities
Other:
• Perform other related duties as assigned by management.
Percentage of time
10
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
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Job Summary
Company
University of Georgia
Start Date
As soon as possible
Employment Term and Type
Regular, Full or Part Time
Required Education
Bachelor's Degree
Required Experience
Open