Financial Aid Advisor, Office Communications
Athens , GA
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Posted 4 days ago
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Job Description
Posting Details
Posting Details
Posting Number
S12328P
Working Title
Financial Aid Advisor, Office Communications
Department
VPI-Student Financial Aid
About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education ( https://www.uga.edu/ ). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
About the College/Unit/Department
The Office of Student Financial Aid ( OSFA ) manages and executes the financial aid operations, programs, and processes for the campus. OSFA oversees the administration of federal, state, and institutional aid provided to the UGA student body. With approximately 42 employees OSFA has responsibility for all financial aid received by the UGA student body in the form of grants, scholarships, loans, and work programs. OSFA annually administers in excess of $500 million in student financial aid for UGA students.
College/Unit/Department website
https://osfa.uga.edu/
Posting Type
External
Retirement Plan
TRS
Employment Type
Employee
Benefits Eligibility
Benefits Eligible
Full/Part time
Full Time
Work Schedule Additional Schedule Information
40 hours per week, Monday - Friday
Advertised Salary
Up to $50,000
Posting Date
07/02/2024
Open until filled
Yes
Closing Date Proposed Starting Date
08/04/2024
Special Instructions to Applicants Location of Vacancy
Athens Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653 .
Position Information
Classification Title
Student Services Paraprofessional/Professional
FLSA
Non-Exempt
FTE
1.00
Minimum Qualifications
Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications
Prior Student Financial Aid work experience preferred
Position Summary
This position serves as financial aid advisor for office communication efforts and ensures offices communications are compelling and consistent across platforms and types of media, including but not limited to: office website(s), brochures/flyers, presentations, emails, chatbot, and other types of communication with students, families, colleagues, and the broader community. Also, serves as generalist/backup for processing and service areas during peak or exceptional times.
Knowledge, Skills, Abilities and/or Competencies
• Strong knowledge of federal, state, and institutional financial aid policies and requirements. Excellent oral and written communication skills.
• Strong customer service skills.
• Ability to work effectively under pressure of deadlines and complex regulatory environment.
• Acute attention to details and deadlines.
• Ability to multi-task with high levels of accuracy.
Physical Demands
• Sitting for extended periods of time doing computer work.
• Some evening and weekend work.
Is driving a responsibility of this position?
No
Is this a Position of Trust?
No
Does this position have operation, access, or control of financial resources?
No
Does this position require a P-Card?
No
Is having a P-Card an essential function of this position?
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?
No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)
No
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website .
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website .
Duties/Responsibilities
Duties/Responsibilities
• Draft office communications that are professional, audience-appropriate, compelling, and consistent across platforms and types of messages, including but not limited to office website(s), brochures/flyers, presentations, emails, chatbot, and other types of communication with students, families, colleagues, and the broader community.
• Routinely review office communications for consistency and accuracy.
Percentage of time
45
Duties/Responsibilities
• Serve as office generalist and provide backup work during peak volume and/or exceptional periods when service, processing, or other administrative duties are backlogged or in high demand; Maintain working knowledge of processes and service in order to accurately award and revise student financial aid in accordance with relevant policies and procedures.
• Process and work timely numerous and complex reports which include discerning the necessary action(s) needed, monitor relevant systems (e.g., BANNER and the National Student Loan Data System ( NSLDS )) for changes to students' federal aid eligibility and revise or cancel financial aid awards as necessary;
• Reconcile award discrepancies and consult with university departments and external agencies as needed to resolve financial aid related issues, adhere to all statutory, regulatory, and policy guidance, including office policies and procedures.
Percentage of time
40
Duties/Responsibilities
• Maintain working knowledge of relevant student information and financial aid processing systems, as well as all applicable regulations, policies, and best practices affecting student financial aid eligibility
• Ensure privacy and confidentiality of student and family data and information
• Ensure security of student records and related information;
• Provide clear and accurate documentation of transactions, conversations, interactions, and edits to records affecting student eligibility and/or compliance with applicable regulations, statutes, and/or policies.
Percentage of time
10
Duties/Responsibilities
• Assist with preparation of outreach and training materials covering financial aid administration and eligibility determinations, as well as related matters/topics, within the office and among partner offices.
Percentage of time
5
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
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Job Summary
Company
University of Georgia
Start Date
As soon as possible
Employment Term and Type
Regular, Full or Part Time
Required Education
Associate Degree
Required Experience
Open