Extension Registration Customer Support Representative
Athens , GA
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Job Description
Posting Details
Posting Details
Posting Number
S12321P
Working Title
Extension Registration Customer Support Representative
Department
CAES-OLOD
About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education ( https://www.uga.edu/ ). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
About the College/Unit/Department College/Unit/Department website Posting Type
External
Retirement Plan
TRS
Employment Type
Employee
Benefits Eligibility
Benefits Eligible
Full/Part time
Full Time
Work Schedule Additional Schedule Information
Monday-Friday, 8am-5pm
Advertised Salary
Commensurate with Experience
Posting Date
07/01/2024
Open until filled
Yes
Closing Date Proposed Starting Date
08/01/2024
Special Instructions to Applicants
Please upload a list of five professional references with contact information along with your resume and cover letter.
Location of Vacancy
Athens Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653 .
Position Information
Classification Title
Office/Clerical Assistant
FLSA
Non-Exempt
FTE
1.00
Minimum Qualifications
Requires are least a high school diploma or equivalent. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications Position Summary
As the main point of contact for both internal and external customers, the Extension Registration Customer Support Representative holds the key responsibility of addressing and managing customers' inquiries and requests regarding our event registration system currently known as Modern Campus. This entails leveraging a comprehensive understanding of the system along with basic technical troubleshooting skills. The role involves engaging with customers and stakeholders through various channels including in-person interactions, phone calls, emails, and virtual platforms to cater to users' needs concerning UGA Extension's registration system. Ensuring the utmost client satisfaction is paramount, achieved through swift and thorough resolution of customer concerns. Furthermore, as a representative of the University of Georgia, individuals in this role are expected to consistently uphold a positive and professional image of the institution.
Knowledge, Skills, Abilities and/or Competencies
• Detail-oriented and able to multi-task, problem-solve, & take initiative.
• Ability to work with limited supervision.
• Excellent customer service skills.
• Proficient data entry skills with accuracy and speed.
• Fluent with Microsoft Office 365 Suite including Teams.
• Basic knowledge of HTML .
• Ability to be flexible and work in a fast-paced work environment.
• Ability to problem-solve and implement innovative solutions to meet business needs and goals.
• Experience with learning new technology in a rapid learning environment.
• Experience with teaching skills to others without additional support.
Physical Demands
• Sitting for long periods of time while working on assignments
• Helping set up for events
• Driving as needed to perform job tasks
Is driving a responsibility of this position?
Yes
Is this a Position of Trust?
Yes
Does this position have operation, access, or control of financial resources?
Yes
Does this position require a P-Card?
No
Is having a P-Card an essential function of this position?
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?
No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)
Yes
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website .
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website .
Duties/Responsibilities
Duties/Responsibilities
Function as a subject matter expert, offering training to staff and documenting procedures concerning the Extension registration system, also known as Modern Campus. Possess a deep comprehension of the interactions between registration systems and other pertinent UGA systems.
Percentage of time
25
Duties/Responsibilities
Deliver outstanding customer service to both current and prospective participants by aiding them with any registration challenges associated with the Extension registration system.
Percentage of time
25
Duties/Responsibilities
Generate county invoices and facilitate the processing of county payouts efficiently and accurately.
Percentage of time
15
Duties/Responsibilities
Offer administrative assistance for the Extension registration system, covering tasks such as setting up conferences, courses, sections, and certificate programs.
Percentage of time
15
Duties/Responsibilities
Handle the creation, implementation, and analysis of reports.
Percentage of time
10
Duties/Responsibilities
Additional tasks as needed or assigned.
Percentage of time
10
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
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Job Summary
Company
University of Georgia
Start Date
As soon as possible
Employment Term and Type
Regular, Full or Part Time
Required Education
High School or Equivalent
Required Experience
Open