IT Infrastructure Specialist
Athens , GA
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Job Description
Posting Details
Posting Details
Posting Number
S12313P
Working Title
IT Infrastructure Specialist
Department
Auxiliary Information Technolo
About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education ( https://www.uga.edu/ ). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
About the College/Unit/Department College/Unit/Department website
auxiliary.uga.edu
Posting Type
External
Retirement Plan
TRS
Employment Type
Employee
Benefits Eligibility
Benefits Eligible
Full/Part time
Full Time
Work Schedule Additional Schedule Information
This position offers a 40 hour work week. Hours and schedule may vary, but will typically be Monday - Friday
Advertised Salary
$55,000 - $65,000/yr; Commensurate with Experience
Posting Date
06/28/2024
Open until filled
Yes
Closing Date Proposed Starting Date
07/08/2024
Special Instructions to Applicants Location of Vacancy
Athens Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653 .
Position Information
Classification Title
IT (Information Technology) Professional
FLSA
Exempt
FTE
1.00
Minimum Qualifications
Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications
VMware certified
Position Summary
The IT Infrastructure Specialist position is critical to Auxiliary Services in administering VMware and maintaining infrastructure integrity, ensuring the security of the infrastructure, server and storage functionality as a subject matter expert. This position is responsible for collaborating with EITS regarding VMware software licensing, and acting as "gatekeeper" for associated individual user licenses within Auxiliary Services. This position is also responsible for researching best practices and making recommendations to improve on efficiency and the appropriate security measures. In addition to the administration of this infrastructure, this position may take on a lead role working with other IT professionals in carrying out daily support tasks & projects.
Knowledge, Skills, Abilities and/or Competencies
• Advanced technical knowledge of VMWare vSphere and vCenter, SAN technologies, switches, TCP /IP networking, firewalls, servers, and other IT systems and infrastructure
• Troubleshooting skills
• Leverage internal and external resources to resolve problems and implement solutions; effective written and verbal communication skills
• Lead and participate in project teams
• Learn and understand Auxiliary unit business processes and leverage technical knowledge of infrastructure to support them
• Provide excellent customer service to a wide client base including providing tier 2 and 3 support
Physical Demands
Lift and move various forms of computer hardware and equipment, if needed. Limited local travel. Lift and carry files and materials. Move from one office to another office on campus. Adequate vision, hearing and manual dexterity to interact with people in person, on the phone and in writing. Job takes place in normal environmental conditions.
Is driving a responsibility of this position?
Yes
Is this a Position of Trust?
Yes
Does this position have operation, access, or control of financial resources?
No
Does this position require a P-Card?
No
Is having a P-Card an essential function of this position?
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?
No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)
Yes
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website .
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website .
Duties/Responsibilities
Duties/Responsibilities
Infrastructure Support
• Coordination of installation, configuration, upgrading, and maintaining server, storage, network, and security camera hardware and other infrastructure for which UGA Auxiliary Services IT is responsible following established change control procedures.
• Monitor server, storage, network, and security camera hardware and other infrastructure for failures and performance or configuration issues and troubleshoot, diagnose, and remediate any issues that arise. Coordinate with EITS and other internal and external resources as needed to bring systems back to operational status.
• Serve as emergency backup to building card access admins for all Auxiliary departments and assist in coordination with FMD to resolve any issues with access.
• Maintain user access on designated hardware including facilitating security camera access requests through FMD .
• Ensure building access and cameras are operation daily.
• Serve as backup to key staff as needed when they are out of the office.
• Assist with departmental firewall policy requests.
Percentage of time
30
Duties/Responsibilities
Server and Storage Administration
• Act as subject matter expert regarding VMware.
• Administer VMware, responsible for the VMware host servers and 100+ virtual servers and 4+ host servers; coordinating systems and assist the systems administration team with designing and provisioning new virtual machines and reconfiguring existing virtual machines including adjusting memory, CPU , and storage allocations.
• Manage storage, CPU , and memory utilization of VMWare environment and camera archive servers and assist with forecasting needs and balancing virtual machines appropriately.
• Develop and maintain best practices for data security, disaster recovery, and business continuity planning.
• Ensure availability, integrity, and security of server backups for disaster recovery.
• Participate in regular disaster recovery testing.
• Collaborate with EITS to ensure our network is capable of supporting and executing the technical needs of the VMware.
• Act as "gatekeeper" for Auxiliary (in conjunction with EITS ) in the VMware software licensing and associated individual user licenses.
Percentage of time
30
Duties/Responsibilities
Research and Technical Development
• Research and develop solutions to more efficiently manage processes and serve the dynamic needs of Auxiliary Services.
• Stay up to date on technology developments both with the Information Technology industry and the industries of Auxiliary Services' business units and make recommendations based on industry best practices and new technologies that might benefit our business operations.
Percentage of time
20
Duties/Responsibilities
Documentation
• Document relevant infrastructure configurations and maintain version control.
• Analyze data, provide reports and metrics as needed.
• Propose and plan project tasks applying knowledge of networking, storage, and systems configuration along with research in new technologies and techniques.
Percentage of time
10
Duties/Responsibilities
Other
• Other IT related tasks within the purpose and scope of the role or as assigned special projects.
Percentage of time
10
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
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Job Summary
Company
University of Georgia
Start Date
As soon as possible
Employment Term and Type
Regular, Full or Part Time
Required Education
Bachelor's Degree
Required Experience
Open