Reservations Clerk
Position Information
Classification Title External Affairs Paraprofessional/Professional FLSA Non-Exempt FTE 1.00 Minimum Qualifications
Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications
• Hotel experience preferred
• Reservations experience preferred
• Sales experience preferred
Position Summary
This position provides reservation services for hotel guests. The Reservations Clerk is responsible for talking with customers in a professional, efficient, and friendly manner. This position will provide customers with rates, descriptions, features and benefits of hotel accommodations, recommend room types that meet the customers' needs, and make accurate reservations in the hotel software system.
Knowledge, Skills, Abilities And/or Competencies
Outstanding customer service skills. Professional communication skills.
Detail oriented.
Time management and organizational skills.
Good computer skills including effective use of Microsoft Office Suite (Word, Excel, and Outlook)
Physical Demands
Sit for long periods while using computer and phone
Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? Yes Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) No Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Duties/Responsibilities
Duties/Responsibilities
Drive revenue through the selling and upselling of reservations and room type
• Gather information about the potential guest's needs by using open and closed-end questions
• Provide the guest with an overview of the facility as well as a comprehensive description of the room types that will best fit his/her needs
• Share features and benefits of the available rooms and your recommendation prior to quoting rates
• Close the sale:
• Ask for the business
• Overcome objections
• Gather technical information for the reservation
• Verify reservation details with guest to ensure accuracy
• Explain hotel fees and policies
• Provide guest with confirmation number
• Inquire as to whether you can provide further assistance
• Sincerely thank the guest for choosing to stay with us
Percentage of time 80 Duties/Responsibilities
Create a memorable first impression of the Georgia Center by handling all incoming calls to the reservations area in a professional, efficient, and friendly manner
• Answer the telephone within three rings utilizing the appropriate greeting
• Provide a prompt, courteous, and pleasant welcome to the potential guest
• Identify yourself by hotel department and name
• Offer to assist the potential guest
Percentage of time 10 Duties/Responsibilities
Additional Responsibilities
• Participate in all training sessions and departmental meetings
• Assist front desk team members as needed to meet hotel division goals
• Complete other duties as requested
Percentage of time 10
Contact Information
Recruitment Contact
Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name Leta Salazar Recruitment Contact Email leta.salazar@georgiacenter.uga.edu Recruitment Contact Phone
Posting Specific Questions
Required fields are indicated with an asterisk (*).
• * How did you hear about this job opportunity at the Georgia Center for Continuing Education and Hotel?
• UGA Jobs
• Georgia Center Employment Page
• Georgia Center Talent Recruitment Brochure
• Insidehighered.com
• Indeed
• hCareers
• LinkedIn
• Facebook
• Department of Labor
• Goodwill
• From a current UGA employee
• Other
Applicant Documents
Required Documents
• Resume/CV
Optional Documents
• Cover Letter
Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact University HR (hrweb@uga.edu).
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.
Restaurants
Other
Part-time