Aftermarket Sales Manager
Who is Kibble Equipment?
Whether old or new, seasoned or just-starting-out, fast-paced, or slow-and-steady... and everything in-between. We strive to improve customers' lives with innovative services and solutions by surrounding ourselves with exceptional people and products. Join a progressive team and one of the most successful John Deere Ag dealers in the country. With 22 locations across Iowa, Minnesota, and South Dakota; Kibble Equipment offers an exciting work environment, opportunities to grow in your career, excellent benefits, and the chance to work with great people throughout our communities.
Position Summary
The Aftermarket Sales Manager oversees the parts operations within the dealership to ensure the highest levels of customer satisfaction, both internally and externally. This role focuses on maximizing return on investment through effective parts sales, inventory control, and expense management. The manager also optimizes parts department processes and fosters the engagement of department personnel.
Job Responsibilities
• Develop, communicate, enforce, and monitor effective Parts Department processes to ensure customer satisfaction.
• Promote and merchandise parts and accessories in collaboration with other store locations.
• Create annual Parts Department goals and budget aligned with organizational objectives.
• Develop and execute the Parts Department marketing plan, monitoring monthly to achieve goals.
• Maintain an accurate and effective parts inventory control system, including perpetual and/or annual physical inventory and counter procedures.
• Submit all parts warranty and return claims within the required time frame to maximize credit.
• Utilize order discount programs to achieve management stock order goals.
• Ensure all department tools, equipment, and vehicles are well-maintained.
• Manage recruiting, staffing, and employee development activities for personnel under this role.
• Monthly cycle counts, ensure parts are being transferred in a timely manner, manage the inventory and partner with parts inventory control.
• Lead, coach, and develop parts team members.
Qualifications
• Minimum of 1 year of experience in Parts Department operations.
• Experience in leading others effectively.
• Proficiency in standard desktop applications like Microsoft Office and internet functions.
• Strong written and verbal communication skills, both individual and group settings.
• Basic understanding of financial principles related to Parts Department operations.
• Ability to analyze and interpret internal reports.
• Willingness to work extended hours and weekends.
• Excellent customer service skills.
• High School Diploma or equivalent experience.
Benefits
Join Kibble Equipment for competitive salaries and comprehensive benefits including health, vision, and dental insurance, paid time off, 401k and Roth Retirement Savings with employer match, plus Life and Disability Insurance. Experience a fulfilling career with us.
Your Career. Your Future. Our Focus.
Agriculture, Construction, Mining Machinery Manufacturing,Farming
Management, Sales, and Customer Service
FULL_TIME