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Job Title
Student Services Specialist (Enrollment Services)
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Job ID
320145
Location
Phoenix College
Full/Part Time
Full-Time
Regular/Temporary
Regular
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Salary Range
$18.82 - $23.55/hourly, DOE
Grade
109
Work Schedule
Fall Hours: Monday - Friday, 9 am - 6 pm or 7:30 am - 4pm; some evenings and weekends may be required
Summer Hours: Monday - Thursday, 7:30 am - 6:30 pm
Work Calendar
12 Months
Maricopa Summary
Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?
Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?
Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!
About Us
What's Currently Happening at Maricopa
• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona’s Best Employers
Campus Statement
Phoenix College (PC) welcomed its first students as one of the first institutions of higher education in Maricopa County on September 13, 1920. PC's founders envisioned the College as a place of inclusion as a non-segregated institution.  In 1962, the Maricopa County Community College District (MCCCD) was established, with PC as the flagship institution. MCCCD is now one of the largest community college districts in the nation.
PC serves an ethnically diverse student population and is a Hispanic Serving Institution (HSI) with over 17,000 students. PC proudly champions the values of equity, integrity, and community. The majority of PC students are part-time, first-generation students seeking career and technical education or university transfer. PC is nationally recognized as a Seal of Excelencia Certified institution for intentionally serving Latino students and demonstrating positive student outcomes.
With more than 150 degree and certificate programs , Phoenix College embraces a learning-centered approach to ensure quality teaching and learning. We strive to prepare students to meet their unique goals — university transfer, career training and advancement, and lifelong learning. Join our top-tier faculty and staff as we innovate and lead in higher education.
Benefits
The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.
Benefits & Perks Options:
• 20 paid observed holidays
• Arizona State Retirement System (ASRS ) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
• Paid vacation, sick, and personal time
• Maricopa Employee Store: Perks & Gears (e xclusive discounts and offers for Maricopa Community Colleges faculty and staff)
• Annual professional development growth funding
• Tuition reimbursement for employees and dependents
• Flexible work schedules
• Maricopa Employee Health & Wellness Program:
• Sight-On-Site Eye Care Services
• Diabetes Empowerment Education Program
• Mobile On-site Mammography Screenings
• Employee Assistance Program (EAP)
• Wondr ™ online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
• Pre-Retirement Events
• Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
• 10+ Maricopa Affinity Resource Employee Groups (C elebrates diversity, embraces inclusion, and supports employees, students, and community!)
Job Summary
Working within a learning college environment, this position provides one-stop student service enrollment functions to new and continuing students. Collaborates with various teams supporting the Contact Center, Welcome Desk, Admissions, and Records & Registration to provide support services to testing, advising, financial aid, veterans, international, and other-related enrollment services. Delivers customer support through face-to-face interactions, inbound and outbound phone calls, chat, text, and various other communication channels. This position utilizes multiple technology systems to efficiently help students navigate enrollment processes.
Essential Functions
55% - Provides comprehensive student support, specializing in enrollment services, within the Enrollment Services/Admissions, Records & Registration areas, in person, phone (call center making inbound and outbound calls), email, chat, text, and other modes to prospective and current students. Assists new and continuing students with all aspects of the enrollment process, including admissions, placement testing, registration, academic and financial aid probation/suspension status, veteran services, international education programs, career services, students needing special assistance, transfer requirements, and corresponds with students to resolve problems related to student services functions.
20% - Collects, inputs, modifies, and verifies student information in the Customer Relationship Management CRM), Student Information System (SIS), AmazonConnect, and other systems. Reviews and processes student applications for accuracy and completeness and requests additional information when needed. Performs online data entry, including processing documents.  Updates student records as required, following guidelines and applicable laws, policies, rules, and regulations.
15% - Working in a team environment, assists in training staff in the student services areas; directs the work of student and temporary workers; assists with duties in the evenings as needed; serves on cross-functional committees; provides backup support to One Stop support staff and performs other related duties as assigned.
10% - Assists with special projects related to enrollment activities, including the processing of documents and presenting information to interest groups, and performs other duties as assigned.
Minimum Qualifications
Associate’s Degree from a regionally accredited institution and one (1) year of full-time student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs
OR
High School Diploma and three (3) years of full-time student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
Desired Qualifications
• One (1) or more years of full-time equivalent customer service experience with a high degree of public contact.
• One (1) or more years of full-time equivalent experience working in a high-volume call center.
• One (1) or more years of experience working in a higher education environment with a role in admissions, records, registration, advisement, financial aid, outreach, or recruitment.
• One (1) or more years of experience working with student services systems, including online Student Information Systems (e.g., PeopleSoft), Customer Relationship Management (e.g., SalesForce, ASSIST), and Student Services Management (e.g., Cranium Café).
• One (1) or more years of experience working in a team environment.
• One (1) or more years of experience utilizing Google Suite and/or Microsoft Office.
Special Working Conditions
• Hours of operation: Monday - Thursday, 8 am - 6 pm, Friday, 7:30 am - 4:00 pm, varied schedule within these hours. May be required to work occasional evenings and weekends (40-hour week)
• This position’s area of responsibility requires working fully in person.
• Travel to campus during the interview/selection process will be at the candidate's own expense.
• May be required to sit for a prolonged period of time, viewing a computer monitor
How to Apply
Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.
• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in the resume upon application, they will be requested at time of interview.
Posting Close Date
Apply on or before 06/26/2024 to be considered.
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses.  Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
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