In the role of Customer & Operations Support , you will provide technical and general office support to internal staff through our proprietary software systems and other software & communication tools. You will receive robust training on the various tasks and you will provide support for various functions during our peak season based on your skills. ESSENTIAL JOB FUNCTIONS : Ensure quality, accuracy, and timeliness in supporting Student and Partner Services department activities. Create communications, reports, spreadsheets, and documents using standard and customized software and systems. Coordinate with Program Managers to create and send bulk email notifications. Facilitate the annual scholarship renewal process by sending renewal invitations, processing student renewal applications, and approving grade point averages, term credits, and majors. Assist with payment-related tasks including student record updates and processing check voids, as needed. Manage international wire transfers, including reviewing student data for completeness, data entry into specialized software, and tracking manager approval and activation. Assist in researching and resolving payment questions from internal staff or college representatives. Maintain college data to facilitate payments, including calling institutions to research current outside scholarship mailing addresses. Facilitate Scholarship America’s Financial Literacy Program by communicating with the external provider to complete the annual setup. Provide backup to the Contact Center, including answering incoming calls and emails and making outgoing reminder calls. Provide backup to the Evaluation team by reviewing standard or emergency grant applications as assigned. REQUIRED SKILLS AND EXPERIENCE : Computer proficiency in Microsoft Office Suite, including Word and Excel. Ability to adapt to new software systems. Highly organized, with strong attention to detail in order to produce the highest quality work, including follow-up and follow-through. Ability to follow instructions and meet deadlines. Strong proofreading skills. Strong oral and written communication skills. Ability to communicate, listen to, and understand information and ideas presented. Ability to analyze information and evaluate results to choose the best solution and solve problems. 1-3 years of office experience. Preferred Requirements: Experience providing customer service to or supporting diverse populations. Cultural awareness to appreciate varied lived experiences to drive internal teamwork. Two-year degree in business or related field of study or equivalent experience. Full Pay range: Non-Exempt ($14.08 – $17.60 – $21.11) This is the pay range for our staff in this position, from entry to fully independent and proficient in the role utilizing our propriety systems and processes. The candidate selected for this position will be offered a wage that applies to their background and skill set aligned with our business. This will result in an initial offer for this position between $14.08 - $15.50 an hour. At Scholarship America, our team members are motivated by our core values: Student Impact, Teamwork, Inclusion and Curiosity. Our vision is to empower an America where those with the most need have the opportunity to thrive through equitable pathways to education and training, and we are seeking fantastic team members to make that happen. We know the best person for the job could be anywhere, and that’s why this position can work remotely within the continental United States or in a hybrid manner from either our office in Bloomington or Saint Peter, MN. Our employees enjoy a team-based, flexible work schedule, allowing them to flex around our core hours of Monday-Friday from 8:00 am – 4:30 pm Central Time. Scholarship America is committed to our team’s work/life balance, and our strong learning and development culture supports knowledge growth and professional development for all employees across foundational and job-specific skills. Scholarship America offers employees a robust total rewards package, focused on supporting their health and well-being now and in the future. We offer comprehensive choices for insurance (medical, dental, vision, basic life), disability (short-term & long-term), flexible spending accounts (medical & dependent care), and a 403(b) retirement fund with a 3% company match. In addition to schedule flexibility, we also provide paid time away from work (vacation, sick, personal, up to fifteen paid holidays annually), plus employee & dependent educational reimbursement programs which support our overall mission. Details on our company mission, vision, values and goals can be found at www.scholarshipamerica.org. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. We Have One Passion. Every Student.
Salary: $14.08 - $15.50 an hour
Employment Type: Full-time
Qualifications
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