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Field Operations Admin

MEI - Total Elevator Solutions

Location: Mankato, MN 56001
Type: Full-Time, Non-Remote
Posted on: June 8, 2024
About MEI MEI, a Minnesota based commercial elevator manufacturing and service company, is looking for a Field Operations Admin to join our team. MEI is a thriving company with a fun team-oriented atmosphere. MEI cares deeply about their employees, fosters a great work environment, and provides opportunities to give back to the community. This position offers competitive compensation and a benefit package. Are you passionate about making a change? Do you enjoy bringing new ideas to the table? If this sounds like you, apply at MEI today. Location : Mankato, MN Job Type : Full-Time Schedule : M-F Salary : $22.00-$26.00/hour Benefits Medical, Vision, and Dental Insurance 401(k) & matching up to 3% ESOP with company discretionary contributions Health Savings Account/ Flexible Spending Account Short-Term and Long-Term Disability Insurance Employer Paid Life Insurance 3 Weeks Paid Time Off and 9 Holidays Tuition Reimbursement Earn 8 hours PTO for 8 hours of volunteering About the Role The Field Operations Admin is a key member of the field operations team working with the elevator mechanics, account managers, and other members of the field operations and finance teams. This position will be responsible for providing administrative support, booking new repairs, creating/receiving purchase orders, and special projects for the field operations department. This position will be involved in maintaining all necessary documentation for field operations jobs, submitting all necessary job-specific customer documentation, and answering calls on the main field operations line. Responsibilities Manage repair job booking process in ERP system from job creation to close by maintaining booking papers, repair contracts, test forms, and any other necessary documentation for each job. Administer purchase order’s process from PO creation to receipt, including, working with accounts payable on invoice/receipt matching issues. In addition to organizing return/exchange of material to vendors as necessary. Manage divisional customer data by creating new customers along with updating and maintaining existing customer information. Coordinate material shipments from division to elevator mechanic with appropriate documentation. Compile customer reporting for specific jobs and locations based on customer contracts. Answer calls on the Field Operations line and dispatching appropriate personnel while identifying priority and escalating appropriate items to management. Efficient communication with Mechanics, Account Managers and Customers (Internal/External). Other duties and special projects as assigned. Experience High School Diploma Administrative experience preferred Experience with Microsoft Office products (Excel, Word, Outlook) Skills Resourceful, problem-solver, able to prioritize and multitask Detail oriented and organized Able to communicate effectively with great people skills & a sense of humor Team player with a positive attitude Self-motivated and work independently with minimum supervision Unshakeable integrity MEI’s 50+ years in the elevator industry gives us an unparalleled ability to handle both custom and standard elevator projects with ease. EOE/AA
Salary: $22 - $26 an hour
Employment Type: Full-time