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Job Title
Federal Work Study - FWS Tech Support Assistant
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Job ID
320126
Location
Phoenix College
Full/Part Time
Part-Time
Regular/Temporary
Temporary
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Hourly Rate
$15.00/per hour
Not Eligible for Benefits
This is a part-time, temporary position not eligible for benefits.
Work Schedule
Monday - Friday; hours vary
Maricopa Summary
Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?
Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?
Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!
About Us
What's Currently Happening at Maricopa
• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona’s Best Employers
Campus Statement
Phoenix College (PC) welcomed its first students as one of the first institutions of higher education in Maricopa County on September 13, 1920. PC's founders envisioned the College as a place of inclusion as a non-segregated institution.  In 1962, the Maricopa County Community College District (MCCCD) was established, with PC as the flagship institution. MCCCD is now one of the largest community college districts in the nation.
PC serves an ethnically diverse student population and is a Hispanic Serving Institution (HSI) with over 17,000 students. PC proudly champions the values of equity, integrity, and community. The majority of PC students are part-time, first-generation students seeking career and technical education or university transfer. PC is nationally recognized as a Seal of Excelencia Certified institution for intentionally serving Latino students and demonstrating positive student outcomes.
With more than 150 degree and certificate programs , Phoenix College embraces a learning-centered approach to ensure quality teaching and learning. We strive to prepare students to meet their unique goals — university transfer, career training and advancement, and lifelong learning. Join our top-tier faculty and staff as we innovate and lead in higher education.
Job Summary
Provide in-person or remote support for customers using hybrid/hyflex online collaboration technology (example, Webex, Zoom, Teams, Google Meet) participating in meetings or special events
Learns to troubleshoot and triage system issues; maintains appropriate documentation and follows escalation process
Assists with maintaining, installing, removing, configuring, troubleshooting and repairing hardware on desktops/laptops, electronic devices, desktop software and peripheral devices, servers, routers and switches
Learns to provide first-level support for desktop, audiovisual and/or phone systems; responds to requests or helpdesk tickets
Assists with logging all incidents and user contact information in a problem tracking system
Assists with user training on new software and hardware
Researches, resolves and responds to incoming questions in a timely manner
Maintains system inventory, documentation, storage, and security of equipment
Prepares or retrieves information and enters/updates information in reports, logs, or other documentation/record-keeping systems
Learns to assist users with hardware and software applications, printing, scanning/copying, digital image devices
Seeks learning opportunities to further knowledge and skills
Adheres to applicable policies and procedures, maintaining a safe and secure work environment
Performs other duties as assigned
Minimum Qualifications
HS Diploma or equivilent
Basic digital literacy skills (emails, word processing, internet research including hardware, such as printers and routers)
Working in teams and ability to collaborate, actively listen, seek diverse opinions, and foster inclusion
Basic reading, writing and math skills as obtained through a high school education
Monitoring project schedules, status and compliance
Problems identification and resolution
Customer Service Skills
Ability to work with close attention to detail
Ability to maintain confidentiality of sensitive information
Ability to demonstrate capability to learn and apply new concepts
How to Apply
Please submit a financial aid award letter, cover letter and a resume showing how the applicant's experience meets the minimum qualifications to travis.maldonado@phoenixcollege.edu
Additional Requirements
• Student must be attending Phoenix College during the current semester (enrolled in a minimum of 6 credits).
• In order to qualify for a Federal Work-Study (FWS) job, a FAFSA (Free Application for Federal Student Aid) must be on file for the current award year and have eligible financial needs based on the college requirements. Please contact the Office of Financial Aid for more information prior to applying to a Federal Work-Study job.
• FWS is a need-based, federally funded program.
• FWS requires the completion of a Free Application for Federal Student Aid (FAFSA), and confirmation of federal work-study eligibility as determined by the financial aid office.
• FWS does not directly pay for tuition, and funds are only available to eligible students attending a minimum of six (6) degree applicable hours in a federal student aid eligible program.
• The FWS award amount is based on your FAFSA results and college funding availability, which will determine the number of hours available to work while supporting the students academic goals.
• For more detailed information, please go to the Department of Education's Federal Work-Study Program website .
Posting Close Date
Open until filled
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses.  Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
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