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Full Time Child Support Officer

Brown County (MN)

Location: New Ulm, MN 56073
Type: Full-Time, Non-Remote
Posted on: June 5, 2024
This job is no longer available from the source.
$25.52 - $28.61 Hourly
New Ulm, MN
Job Type
Full Time
Job Number
Human Services - Social Services
Opening Date
Closing Date
6/19/2024 at 4:30 PM Central Time (US & Canada)
Position Summary Under supervision of the Child Support Supervisor, the CSO will establish paternity and child support orders, review and modify child support orders, attend hearings, conduct the Interstate process, maintain court order enforcement, and locate absent parents. This position is responsible for clear communication and verifying information for clients and the courts. The CSO will perform research, prepare legal documents, maintain proficient computer skills and participate in professional staff development.
Essential Duties and Responsibilities Establishes and Enforces Child Support Orders
• Interviews mother in paternity cases to explain related laws, responsibilities and rights to secure acknowledgement of paternity. Facilitates arrangements for genetic testing of alleged fathers, mother and child to establish paternity.
• Locates absent parents through cooperative efforts with law enforcement agencies,
Department of Human Services, the post office, employers, custodial parents, relatives, and other information sources.
• Initiates interstate actions to establish or modify orders or enforce existing child support orders from other jurisdictions in order to secure child support payments.
• Negotiates out of court child support related settlements for approval by appropriate authority.
• Initiates necessary legal action to establish a court order for support and/or reimbursement, or to enforce an existing court order.
• Refers appropriate cases to the county attorney for legal action.
• Prepares legal documents for review and signature of the county attorney.
• Interviews witnesses for trial as necessary.
• Testifies in court on behalf of agency or client, prepares court documents, and provides financial and current case status information.
• Gathers information, reviews finances and makes recommendations for child support to parents, attorneys and the court.
• Participates in paternity, establishment and modification of child support in expedited and/or district hearings.
• Processes cases to comply with court orders regarding income withholding, cost-of-living adjustments, liens and medical insurance provisions.
• Monitors billings and payments on accounts and contacts obligors to resolve delinquent payments expeditiously.
• Takes appropriate legal action to establish an order for medical support or to enforce an existing medical support order.
• Retrieves, enters and changes information from paper and computer files (including use of the statewide child support, income maintenance computer systems and the court’scomputer system) to obtain and/or correct case information, monitor case status and oversee the progress of enforcement actions.
• Responds to inquiries about the child support program from any inquiring party, including employers, attorneys and clients by phone or in person.
• Makes referrals to other agencies such as social services, fraud investigator, county attorney, job service, etc., as appropriate.
• Implements program changes as mandated by the legislature and the Department of Human Services.
• May assist in the preliminary investigation of suspected fraud cases and preparation of those cases for fraud prosecution.
• Attends meetings and training.
• Remains current on program requirements and relevant laws, rules and procedures.
• Other duties as assigned or apparent
Qualifications Education:
• Bachelor’s degree
• Equivalent of Associate degree, 2 years college, 2 years technical school and two years of direct related experience
• One-year post-secondary school and five years of direct related experience.
• Must possess a valid driver’s license and be able to drive in the state of Minnesota.
Knowledge, Skills and Abilities • Knowledge of relevant legal processes and systems.
• Knowledge of laws and ethics pertaining to data privacy.
• Knowledge and skill with Microsoft Office and related State hosted computer systems for processing child support case management records.
• Ability to explain laws or legal processes to a variety of audiences.
• Ability to prepare and present legal documents.
• Skills in mediation, complaint resolution and problem solving.
• Ability to interpret a variety of instructions furnished in written or oral forms.
• Ability to communicate effectively, orally and in writing, and have strong positive public relations skills.
• Ability to maintain confidential information.
• Ability to establish and maintain effective working relationships with others.
• Ability to handle a variety of typical assignments and problems under moderate supervision within standard operating procedures.
• Ability to apply a variety of procedures, policies and precedents using moderate analytical ability to adapt standard methods to fit facts and conditions using generally prescribed procedures.
• Effective communication with department and other departments, outside agencies, clients and public on specialized matters requiring detailed or technical responses and explanations.
Grade 6 with an entry hourly wage range of $25.52 to $28.61, DOQ.