Salary
$23.22 - $33.67 Hourly
Location
St. Peter, MN
Job Type
Full Time
Job Number
00300
Department
Office of Technologies
Opening Date
06/04/2024
Closing Date
6/18/2024 at 11:59 PM Central Time (US & Canada)
This position provides computer and technical assistance concerning system and enterprise-wide issues including applications, infrastructure, and systems.  This position also researches, evaluates, and recommends hardware and software and deploy new technologies. Responsibilities may include responding to and resolving escalated issues, coordinating fixes and resolutions with other departments and external vendors, determining specifications, monitoring daily systems operations and optimizing performance, receiving and documenting new technologies, and working with users to determine appropriate technologies to meet their needs.
Examples of Duties / Knowledge & Skills DUTY
FREQUENCY
BAND/GRADE
Provides system and enterprise wide support which includes troubleshooting, diagnosing, reporting on, and resolving problems associated with applicable information technology systems and equipment; researches technological solutions when necessary.
Daily
40%
B2
Provides help-desk telephone support and on-going troubleshooting assistance to users regarding information technology and/or hardware, software, and/or other related items; coordinates technical support with vendors for installations, repair, and/or maintenance issues.
Daily
40%
B2
Confers with customers to determine technology needs.
Weekly
10%
B2
Maintains and monitor technology inventories including monitoring supply levels and ordering necessary supplies; receives and documents new technologies.
Weekly
5%
A1
Prepares a variety of operational records and reports.
Daily
5%
A1
Performs other duties of a similar nature or level.
As required
N/A
Minimum qualifications & Requirements Associate's degree in information technology or related field and two (2) years of experience providing user support; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.