Position Title: Full-time Registration Specialist
Location: SAINT PETER, MN
Base Pay: $17.39 - $22.91 / Hour
Description: Greets, instructs, directs, and registers patients and visitors. Present a friendly, courteous and caring image. Use of correct phone etiquette answering phone in a pleasant and helpful manner. Schedules patients from Emergency Room to IV Therapy when needed.
Perform other duties as requested by Registration Lead and Patient Financial Services Manager.
• Responsibilities • Greet patients and visitors in a prompt, courteous, and helpful manner.
• Register patients and verify patient demographics and up-date as indicated, including verification of billing information.
• Assist patients with ambulatory difficulties.
• Answer telephone and route as appropriate.
• Coordinate paper work and distributes necessary forms to various departments.
• Maintain work area and lobby in neat and orderly manner.
• Maintain confidentiality and privacy in matters relating to patient/family.
• Adhere to River's Edge Hospital & Clinic policies and procedures.
• Maintain levels of quality that meet or exceed customer expectations through process improvement and a team oriented approach.
• Work with other staff to ensure that departmental goals and objectives are met.
• Report accurately and timely to those who require information.
• Work Excellian Registration work queues as assigned.
• Initiate problem-solving and conflict resolution skills to foster effective work relationships with peers.
• Attend meetings as required.
• Provide good communication and works effectively with co-workers, other departments and staff to ensure departmental goals and objectives are met.
• Arrive and leave work on time.
• Perform work as assigned/required.
• Maintain current awareness of changes in departmental and River's Edge Hospital & Clinic procedures and events by reviewing routed and posted information.
• Schedule patients from Emergency Department requiring IV Therapy as needed.
• Departmental Responsibilities • Maintain cash drawer.
• Other Duties • Maintain working knowledge of facility fire and disaster plans, accurately and efficiently perform duties in the event of drills and related actual situations.
• Participate in facility committees and work teams as appropriate.
• Maintain confidentiality of patient, physician and employee information.
• Assist in the orientation and training of new employees and/or students.
• Complete special projects and perform other related duties, as assigned.
• Relationships • Reports directly to the Registration Lead and the Patient Financial Services Manager.
Requirements: • High school graduate or GED.
• Prefer one year work experience, preferably in a medical office setting.
• Knowledge of medical terminology desirable.
• Experience with computers and other office equipment.
• Excellent skills in oral and written communication, including grammar, spelling, and use of punctuation.
• Ability to manage a complex work environment.
• Ability and willingness to exhibit behaviors consistent with principles for services excellence.
• Typing ability of 50 wpm.
• Ability to maintain effective relationships with patients, employees and the public.
• Ability to work with limited supervision while following directions given.
Summary: We have one full-time (80 hours per two weeks) Registration Specialist opening:
• Afternoon/evening shift during the week with every other Saturday & Sunday and rotating holidays.
Compensation details: 17.39-22.91 Hourly Wage
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