The pay range is $69,000.00 - $124,200.00
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits .
ABOUT THIS OPPORTUNITY
Join Target’s Digital team, as a Senior Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual owns onboarding, training, and day-to-day support capabilities for business-to-business (B2B) partners that together elevate Target’s digital business.
PRIMARY RESPONSIBILITIES
Partner orientation, onboarding and training
• Ensure a consistent and efficient partner on-boarding process
• Build relationships with new partners, promoting a confident understanding of the Target platform
• Define and build internal and external processes and methodologies to foster an exceptional partner conversion/on-boarding experience
• Develop and manage training materials and knowledge repositories
Partner service and support
• Mange partner service and support for incoming requests via multiple communication methods: examples may include email/case management, calls, and online chat
• Respond to and resolve partner questions and issues through incident recognition, research and isolation, resolution, escalation and follow up.
• Actively advocate for partner, promoting transparency into client issues to cross function teams that contribute to implementation of a new partner capabilities
Partner performance
• Monitor partner metrics/KPIs (key performance indicators) and work collaboratively with partners not meeting expectations to improve performance
• Drive small to medium Seller experience enhancement projects
REQUIREMENTS
• 4 year college degree
• 3-5 years’ experience in onboarding, service or support roles in digital, business-to-business (B2B), or other customer/client facing industry
• Strong collaboration skills, with a demonstrated ability to partner with stakeholders at all levels of the organization
• Strong interpersonal, verbal, presentation and written communication skills
• Able to manage multiple priorities, and work with speed and accuracy
Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1-800-440-0680 for additional information.
Application deadline is : 06/09/2024 Employment Type: Full time