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Information Technology Network Specialist

Minnesota Judicial Branch

Location: Mankato, Minnesota
Type: Full-Time, Permanent, Non-Remote
Posted on: May 25, 2024
DESCRIPTION: The Minnesota Judicial Branch is pleased to announce a Network Specialist position that will provide support to the Fifth Judicial District in Southwest Minnesota. This position will provide customer service, technical support, and administration of Judicial Branch technology systems. This primary work location for this position is the District Administration office in Mankato, Minnesota but can be adjusted based on the qualifications of the selected candidate. This position will require onsite travel to, and work at, each of the court locations in the Fifth Judicial District. EXAMPLE OF DUTIES: The following are examples of major job duties expected for this position to perform: Perform hardware, software, and workstation configuration and deployment. Provide technical support and administration of Microsoft servers and multi-site networking components. Identify, evaluate, prioritize, and resolve a wide variety of hardware, software, operational, and technical problems. Provide personalized training and documentation on the use of court applications in person, over the phone, via email, and through the ServiceNow ticketing system. Promote and exercise standardization of workstation images and equipment, software applications and versions, cyber security best practices, network configuration, printing, and naming conventions. Maintain high standards of customer service when responding to tickets, telephone calls, and emails. Provide technical support of courtroom audio/visual (AV) systems and coordinate support with AV vendors. TYPICAL QUALIFICATIONS : Below are the past experiences that will enable success in the role. For education requirements listed, the equivalent number of years of related experience may serve as a substitute. Minimum Qualifications: Possession of a bachelor's degree in MIS/Computer Science with one year of relevant experience in IT. An example of comparable experience would be a Technical School certificate in IT and three years relevant experience in IT. Access to reliable transportation as occasional travel is required for this position. Knowledge, Skills, and Abilities: Strong knowledge of Microsoft Operating Systems and products that include Windows 10, Server 2016, SCCM/MECM, vulnerability management tools and processes, Office 365 suite, and SharePoint. Knowledge in the areas of Automation, Virtualization, Exchange, Active Directory, and Group Policy. Ability to identify, evaluate, prioritize, and resolve issues with various Video Conferencing solutions including but not limited to Zoom and Microsoft Teams. Ability to plan and coordinate the deployment of new technology and resolve technical problems individually or as a team participant. Ability to communicate effectively, both orally and in writing, and to translate technical terminology into terms understandable by non-technical employees. What You Will Earn The expected starting salary range for external candidates is $29.74 -$37.90 per hour ($62,097 - $79,135 annually). The full salary range for this position is $29.74 -$46.05 per hour ($62,097 - $96,152 annually). This position is non-exempt under the Fair Labor Standards Act and is eligible for State of MN employee benefits. What You Will Get The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that, we offer affordable yet competitive benefits to support you and your family’s wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, tuition reimbursement, and more. The employee-paid premium for a full-time employee with single coverage is only $38.50/month for the Minnesota Advantage Health Plan and $13.50/month for the Dental Plan. Click here to learn more about the benefits we offer. Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid . SUPPLEMENTAL INFORMATION: Position Logistics : This is a full-time, permanent position. Work will be completed in a hybrid environment, during predominantly normal business hours, Monday-Friday. This position is classified as an Information Technology Specialist II. The Fifth Judicial District is comprised of fifteen counties in Southwest Minnesota. Occasional travel to courthouses in the Fifth Judicial District will be required. To Apply: Visit www.mncourts.gov /careers . Complete and submit your online application with resume and cover letter attached by June 9, 2024 at 11:59pm. Employment offers may be rescinded if the required criminal background check identifies job related convictions. Why Work for Us? Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB. We celebrate and are committed to the principles of diversity and inclusion, and actively seek and value diversity in professional background and cultural characteristics. We are intentional and mindful about the organizational culture we are building, seeking broad-minded individuals with robust capabilities who value supporting one another’s growth. It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Nicole Zappa in Human Resources and Development via email at nicole.zappa@courts.state.mn.us . The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds.
Salary: $62,097 - $79,135 a year
Employment Type: Full-time
Qualifications
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