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Office Assistant/Customer Service Representative

Ignite Heating and Refrigeration LLC

Location: North Mankato, MN 56003
Type: Full-Time, Non-Remote
Posted on: May 20, 2024
About us We are a first generation, family-owned and operated company run out of North Mankato, MN. Born and bred here, we have a passion to create an impact in our community through service that soars higher. As a team member, you would join us in our journey to create change, providing exceptional interactions for each of our customers. You would have the opportunity to use your unique skills of friendliness and empathy to show each client that we really care. With us, you would facilitate amazing service experiences from start to finish, making sure that our clients are prioritized. In addition to the chance to bless customers, you would get to join a tight knit team of go-getters! You would join our work environment that is encouraging, upbuilding, and challenging. Here at Ignite, we strive for better, we strive to learn, we strive to always encourage, and we strive for unity as a team! Join us in our journey for excellence, and make a lasting difference along the way! Do you embody friendliness, ambition, and a hunger for knowledge? Do you thrive in dynamic environments where each day presents new challenges? If so, we're eager to welcome you to our team! As our newest team member, you'll serve as the warm and welcoming voice on the other end of the line, delivering exceptional customer service to our valued clients and making a lasting first impression. In this role, you'll receive comprehensive training to handle a range of tasks, from providing customer support to engaging in light sales over the phone. No prior experience in HVAC? Not a problem! We'll equip you with the necessary skills and knowledge. What matters most to us is your unwavering passion for creating positive experiences and your relentless drive to learn, develop, and excel. Responsibilities: Answer incoming calls and address customer inquiries with professionalism and kindness. Handle customer emails with a friendly tone and prompt responses. Assist with various office tasks like filing, data entry, and appointment scheduling. Acquire a basic understanding of HVAC terminology and processes through training. Collaborate closely with team members to ensure smooth communication and workflow. Maintain our company's commitment to exceptional customer service at all times. Engage in light sales conversations over the phone, presenting promotional offers and maintenance plans to clients. Perform other assigned duties as needed. Qualifications: Must possess an empathetic and friendly demeanor. Strong organizational abilities are essential. Ability to remain calm and think strategically, even in fast-paced situations. Excellent communication skills. Demonstrated work ethic and eagerness to learn and improve. Capable of multitasking and effectively prioritizing tasks. High school diploma or equivalent required. Previous experience in customer service or office administration is advantageous but not mandatory. How we say thank you: We appreciate you, so we provide paid time off on your birthday! Competitive salary reflecting your desire for success. Ongoing training and development opportunities to satisfy your appetite for knowledge. A collaborative work environment that values your expertise. Opportunities for future leadership positions as the company expands. Paid holidays Paid sick time off Job Type: Full-time Pay: $15.00 - $20.00 per hour Benefits: Dental insurance Health insurance On-the-job training Paid time off Vision insurance Experience level: No experience needed Shift: 8 hour shift Day shift No nights Weekly day range: Monday to Friday Work setting: In-person Office Ability to Commute: North Mankato, MN 56003 (Required) Ability to Relocate: North Mankato, MN 56003: Relocate before starting work (Required) Work Location: In person
Salary: $15 - $20 an hour
Employment Type: Full-time
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