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Customer Service Manager

APX Construction Group LLC

Location: Minnesota Lake, Minnesota 56068
Type: Full-Time, Non-Remote
Posted on: May 21, 2024
Store It MN is Mankato's premier climate-controlled self-storage facility. We pride ourselves in excellent customer service, facility security, safety, and appearance. This is a unique working environment with changing daily demands, and you'll be working with an extremely diverse tenant base and customers.
We need a confident, well-spoken Full-Time Customer Service Manager to provide excellent customer service to further sales goals and the needs of our tenants.
Candidates with strong communication skills who make customers feel welcome will stand out. You will help identify client needs, present and answer questions about our services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. You will ensure that customers leave our facility satisfied. You play a key role in our success!
In this role, you will focus on pursuing leads for new customers and building our business, as well as providing ongoing customer support to our current tenants and potential customers. This role includes helping with special projects, assisting with events, and assisting in a variety of facility needs.
Essential Duties/Responsibilities:
Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met
Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner
Trains workers in company policies, procedures and job duties
Ensures compliance of employees with established policy, security, sales and record keeping procedures and practices
Help keep customers current with payments and make reminder collection calls when required
Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas
Valid Driver's License and reliable transportation
Results oriented, must be able to organize and handle multiple priorities with a high level of accuracy
Ability to work independently, as well as in a team
MS Office Experience Required, basic computer and internet knowledge related to position requirements
Outstanding written and verbal communication skills
Good understanding of management practices and techniques
Excellent leadership and interpersonal skills
Minimum of 3+ years proven experience in a customer service position
Physical Requirements:
Constant need for talking and hearing to communicate as well as to remain alert to safety hazards
Ability to utilize various office equipment
Frequent need for sitting, stooping, kneeling, crouching, bending, pushing/pulling and ability to navigate stairs, small spaces and the like
Frequent need to be on feet and to perform physical duties as well as sit for long periods of time at desk
Monday Friday Day hours (Saturdays may be needed during college move in/out season)
Weekly Pay Checks
Full Benefit Package including: Medical, Dental, Vision, Life Insurance, Long Term and Short Term Disability, Paid Time Off, Paid Holidays
STORE IT participates in E-Verify, Pre-employment drug testing, physical, background check and reference verification.
The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.
Store IT MN provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Compensation details: 55000-60000 Yearly Salary