Description The City of Glendale’s generous benefits package includes: Leave Accruals Vacation: 17 days annually, up to 24 days annually based on years of service Holidays: 11 paid holidays per year Sick Leave: 14 days per year Retirement - Arizona State Retirement System Mandatory employee contributions of 12.29% are matched by the City. Medical Three options administered by Blue Cross Blue Shield Arizona. The city contributes $1,000 annually to Health Savings Account when high deductible health plan is selected. Healthcare Cost Reduction incentives up to $360/year are available to participating employees. Comprehensive Employee Wellness Program. Dental Two options administered by Delta Dental Vision Administered by United Healthcare Life City paid life insurance equal to annual salary rounded to nearest thousand. Performs advanced journey-level paraprofessional and technical accounts maintenance work and direct supervision of staff in one or more of the following assigned areas within the Budget & Finance Department: Customer Service call center, billing operations, cashiering, and business license registration. This is accomplished by supervising, directing, coordinating, and reviewing the work of the customer service staff directly and/or through a lead worker. Essential Functions NOTE: Specific functions, required knowledge, skills & abilities may vary depending on area of assignment. Plans, organizes, and supervises staff in the day-to-day activities of the customer service operations; implements minor changes and makes recommendations for major changes to the operating policies and procedures; assigns work; evaluates processes and implements changes as needed to improve workflow and productivity. Develops, implements, and monitors work plans to achieve goals and objectives of the Budget & Finance Department and City government. Participates in developing recommendations related to budget issues, internal controls, personnel issues and compliance with City, State and Federal ordinances, laws and guidelines. Interprets codes, laws and City ordinances and provides information to the public or city staff in order to communicate departmental policies and procedures. Maintains department customer service standards; ensures customers receive timely assistance and accurate information. Maintains the call center and cashiering areas staffing schedules to ensure established service levels are met. Responds to and resolves complaints and more difficult customer inquiries in order to ensure resolution; conducts research, provides solutions to problems and corrects errors; ensures staff compliance with customer service goals. Performs financial duties by processing payments, making and verifying journal entries, preparing daily deposits, monitoring overages and shortages, researching discrepancies, processing payroll, reconciling accounts. Responsible for maintaining the Customer Information System, utility billing, call center, cashiering and other financial software applications, which includes coordination with the Information Technology Department on upgrades, enhancements, problem solving, system setup, testing and training. Audits system data to ensure integrity of customer information and utility billing. Continuously looks to improve operations through employee development and training, workflow, analysis, and enhanced technology; provides recommendations for management control and financial management procedure. Performs other related duties as assigned. Minimum Qualifications/Special Requirements/Success Factors Associate's degree in Accounting, Finance or a related field and four years of experience in accounting, or closely related financial activity including one year of lead or supervisory experience. Knowledge of: Effective Supervisory techniques and practices Generally accepted accounting and payroll principles, practices, and procedures, and their application for governmental proprietary accounting Modern bookkeeping, record keeping, and accounting principles Pertinent Federal, state and local laws, codes and regulations related to the assigned area Automated financial accounting software applications Customer problem/complaint resolution principles and practices Public relations and customer service skills and techniques Research techniques, methods and procedures Personal computers and related software Ability to: Supervise, train, develop and evaluate employees Prioritize and assign work Make mathematical calculations and draw logical conclusions Prepare accounting reports and statements; analyze and evaluate accounting and auditing problems Develop, prepare, review, and maintain accounting data and a variety of financially-related reports and/or statements Interpret, apply and monitor compliance with applicable laws, codes, rules, and regulations Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines Communicate effectively verbally and in writing Mediate conflict Establish and maintain effective working relationships with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction Any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying. Success Factor Classification Level - Professional/Supervisory Success Factors Definitions Classification Levels Personal Accountability & Integrity Takes personal responsibility for the quality and timeliness of work and in complying with organizational rules, policies and procedures. Earns others’ trust and respect through consistent honesty and professionalism. Foundational, Professional/Supervisory, Managerial, Executives Teambuilding & Collaborative Relationships Inspires and fosters team commitment, spirit, pride and trust; develops cooperative working relationships with others. Foundational, Professional/Supervisory, Managerial, Executives Effective Communication Conveys information respectfully, credibly, and effectively. Foundational, Professional/Supervisory, Managerial, Executives Continuous Learning & Development Assesses and recognizes own strengths and weaknesses; takes initiative in pursuing self-development and learning to expand skills and increase knowledge. Foundational, Professional/Supervisory, Managerial, Executives Commitment to Service Excellence Strives to excel in meeting the needs of both internal and external customers in a fair and equitable manner. Delivers high-quality services with a commitment to continuous improvement. Foundational, Professional/Supervisory, Managerial, Executives Innovation Applies original thinking in approach to job responsibilities and to improve processes, methods, systems or services. Foundational, Professional/Supervisory, Managerial, Executives Leadership Promotes organizational mission and goals and encourages cooperation in support of organizational goals. Professional/Supervisory, Managerial, Executive Organizational Awareness Identifies fundamental values and beliefs to guide the organization into the future. Uses knowledge of the workings, structure and culture of the organization and political climate to solve problems and accomplish goals. Professional/Supervisory, Managerial, Executive Physical Requirements/Working Conditions Working Conditions Office setting Benefit information is outlined here: https://www.glendaleaz.com/cms/One.aspx?portalId=15209085&pageId=15331883
Salary: $66,264 - $99,396 a year
Employment Type: Full-time
Qualifications
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