Colossal Management, LLC is the world’s largest provider of online competitions bringing together brands and our community to create life-changing opportunities while supporting charity. Philanthropy is our vision, our mission, and our action. ​​We have a brilliant team, and we’d love it if you joined us. Here are some reasons why you’ll love working at Colossal: Impact: We embrace competition to make this world a better place by helping charities with the power of social media. Growth: Colossal is rapidly growing. This is your opportunity to join at ground level. Employee Benefits: We firmly believe in a work/life balance and encourage our employees to “work to live” as opposed to “live to work.” Generous PTO Program Paid Sick Leave Holiday Leave Volunteer Time-Off Program 75% Health, Vision, Dental Insurance Coverage Perks: Monthly Events/Team Building Activities 1-2 Catered Lunches Per Month In-House Fitness Center Office Snacks What we’re looking for: We seek a Technical Support Specialist who excels in customer service and thrives in providing on-site technical assistance to our diverse employee base, including executives. The support specialist embodies a proactive “can-do” attitude, a strong aptitude for computer hardware, software, and cloud services, and a keen eye for detail while being process-oriented. Key responsibilities: Providing hands-on technical assistance and support to team members. Diagnosing and troubleshooting technical issues related to hardware, software, network-related problems, and/or anything related to technical support. Researching and resolving problems to the company’s satisfaction, and escalating issues when necessary. Installing, configuring, and maintaining computer systems, software, and inventory. Documenting technical support processes and solutions for future reference. Assisting with training and educating users on new technologies or software applications. Supporting the onboarding process of new team members, and providing guidance and resources to facilitate integration into the company. Staying up to date with industry trends and advancements in technology to provide effective support. Our ideal candidate: Bachelor's degree in computer science, information technology, or relevant CompTIA A+ or Network+ certifications A minimum of 2 years of related work experience supporting bot Mac and Windows devices Experience with JIRA or other IT Service Desk solutions Experience with or solid understanding of Mobile Device Management solutions Experience supporting corporate Audio/Video systems and related Meeting software Excellent written and verbal communication skills Strong analytical and problem-solving skills Ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment Job Type: Full-time Pay: $55,000.00 - $60,000.00 per year Benefits: Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level: 2 years Schedule: Monday to Friday Work Location: In person
Salary: $55,000 - $60,000 a year
Employment Type: Full-time
Qualifications
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