Job Summary: Under the direction of the sales manager, the sales consultant advises customers on vehicle platforms, option packages, and powertrain choices with special attention to features, benefits, functionality, and information. The consultant sells and leases new- and used- vehicles at dealership gross profit, volume, and customer satisfaction standards in accordance with company policies and procedures. Essential Responsibilities: This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time: Sells and delivers a minimum number of vehicles per month. Writes complete sales orders and processes paperwork in accordance with dealership policies. Utilizes dealership sales control and follow-up systems. Completes product and sales training courses. Keeps up-to-date on new products and services within the industry. Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction. Maintains a prospect development system. Conducts business in an ethical and professional manner. Approaches, greets and offers assistance or direction to any customer who enters the dealership showroom or lot. Assists customers in selecting a vehicle by asking questions and listening carefully to their responses. Explains fully product performance, application and benefits to prospects. Describes all optional equipment available for customer purchase. Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive. Exhibits high level of commitment to customer satisfaction. Knows and understands the federal, state, and local laws which govern retail automobile sales. Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals. Keeps abreast of new products, features, accessories, etc., and their benefits to customers. Knows and understands equity and values, and is able to explain depreciation to the customer. Ensures that the sales manager has an opportunity to meet each customer. Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title etc.). Prepares sold vehicles for customer delivery prior to customer arrival. Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty and paperwork. Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department. Schedules first service appointment. Follows up on all post delivery items, tag/title work, “we-owes” and special requests to be sure that all customer expectations are met. Reviews and analyzes actions at the end of each day, week, month and year to determine how to better utilize time and plans more effectively. Attends sales meetings. Maintains professional appearance. Follows standards for displaying, merchandising new and used vehicles. Adheres to procedures for quick disposal of over-aged vehicles. Maintains CSI scores that meet and strive to exceed goals. Stays abreast of current factory incentives and codes deliveries in the dealership system. Adhere to all Safety policies and procedures, reporting any nonconformity. Maintains technical knowledge in areas of responsibility by attending educational workshops, reviewing publications, researching topics, establishing personal networks, and participating in dealership training. Perform back-up sales responsibilities. Other duties as assigned. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. Required Competencies: The following are required competencies of the position that must be met by the employee to successfully perform the essential functions of the job: Demonstrated proficiency in Windows, MS Office Suite including; Word, Excel, Power Point, and Outlook, internet/intranet and other organizational specific software. Attention to detail, strong organizational and time management skills. Professional communication skills for both internal and external customers, and coworkers. Must be able to demonstrate an ability and willingness to communicate effectively in order to maintain high levels of Safety, Quality and Efficiency. Strong customer service skills. Ability to plan, initiate, direct and carry out short and long-term programs. Ability to define problems, collect and document data, establish facts, and draw valid conclusions. Experience with developing and monitoring production strategies and performance metrics. Remain current on economic, industrial, and other trends that affect market and prices. Possess traits of honesty, integrity, creativity and flexibility. Must have high level of discretion and ability to handle sensitive and confidential information appropriately. Demonstrate an understanding of the products sold and the processes involved. Ability to read and comprehend standard operating procedures and company quidelines in order to maintain regulatory compliance. Ability to understand daily production needs. Ability to work independently, multi-task, and prioritize. Ability to perform at a high level in a fast-paced environment with the ability to adapt to a continually changing environment. Detail oriented, be quality minded. Maintain a valid drivers’ license and an acceptable Motor Vehicle Record (MVR). Punctual and regular attendance. Education and Experience High School Diploma or General Education Degree (GED) required. Associate’s preferred or a combination of education and relevant work experience preferred. 1 year automotive experience in sales preferred. Industry specific software experience preferred. Physical and Mental Demands The physical and mental demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Office – Work is performed in a general office environment with low to moderate noise exposure. May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch; talk or hear; taste or smell. The majority of the time is spent seated at a workstation with access to telephone, computer, printer, files, and reference materials. Requires frequent verbal communication either in person, by telephone or by use of online interactive communication, to interact with vendors, suppliers, and consultants. Requires frequent written communication by requiring frequent typing and writing. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Working Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office - This job operates in a professional office environment. Employees will work face-to-face with others on a daily basis. Some may share office space. While performing the duties of this job, the employee is rarely exposed to outside weather conditions and risk of electrical shock. The noise level in the work environment is usually low. May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment. The employee may be exposed to very low levels of ammonia. Weelborg Chevrolet of New Ulm LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Types: Full-time, Commission Pay: $36,000.00 - $90,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Paid training Referral program Vision insurance Experience level: 2 years 3 years Under 1 year Schedule: Monday to Friday Weekends as needed Supplemental pay types: Bonus opportunities Commission pay Yearly bonus People with a criminal record are encouraged to apply Ability to Relocate: New Ulm, MN 56073: Relocate before starting work (Required) Work Location: In person
Salary: $36,000 - $90,000 a year
Employment Type: Full-time
Qualifications
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