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Customer Account Project Manager

Taylor Corporation

Location: North Mankato, Minnesota
Type: Full-Time, Non-Remote
Posted on: May 7, 2024
Come Work with Us - Benefits Available Day 1! Taylor Corporation is a growing, dynamic company with big plans ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul. Ready to build a career? It’s time to look at Taylor. Taylor is proud to now offer Daily Pay. With Daily Pay, you can get paid on your very first day. No more waiting for direct deposit or a paper check! Your Opportunity: Taylor Corporation is looking for a Customer Account Project Manager. Your Responsibilities: Handles own accounts, some which include Taylor Companies and External Wholesale Accounts. Ability to coordinate and communicate multiple complex pieces of an account program to meet customer requirements and expectations. Serve as a backup to your peers and their accounts Ensure customer requests and expectations are met including answering questions on program plans, stock, orders, pricing and inquiries that are frequently completed through email communications. Process customer POs and all tasks associated with PO’s in a timely and accurate manner as well as track orders through departments and systems Knows and explains product features/benefits Provide continuous updates to procedures and guidelines in the area Ability to anticipate and collect information on customer problems and needs in a timely manner, addresses concerns timely and be proactive in communicating any program requirements, production timelines, shipping, payment, and pricing requests Handles service problems politely and efficiently. Partnership with departments (including sales) to service customer needs and requests for example establishing critical dates, quote and production timelines, inventory levels, and shipping options etc. Your Shift: 8am - 5pm Monday - Thursday and 8am - 2pm on Friday. You Must Have: Ability to follow safety rules, procedures, and standards Ability to write and understand verbal and written communication Clear and concise communication with other departments Commitment to company values Strong team player and cooperation Strong computer proficiency (MS Office Proficiency with emphasis on excel proficiency) Ability to learn key elements of production/manufacturing processes Ability to learn various systems and how to use Ability to work and stay focused under pressure and time constraints Ability to multitask Attention to detail and quality focused Sense of Urgency Ability to work independently and in groups Accept responsibility for delivering on commitments Demonstrates ownership of tasks and objectives You Must Have: High School graduate or GED Previous Experience is beneficial in any of the following: Customer Service Experience Production/Manufacturing Experience Project Management or Account Coordination Experience We Would Also Prefer: Willing to look at new and innovative ways to improve methods and processes Good problem solving skills Detail oriented Quality Focused Self-Starter Proactively takes action to achieve objectives Quick and efficient processing of customer requests and strong follow-up About Taylor Corporation One of the largest graphics communications firms in North America, Taylor’s family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. The Employer retains the right to change or assign other duties to this position. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
Salary: $53K - $67.1K a year
Employment Type: Full-time