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Service Delivery Analyst

Farm Credit Network

Location: Mankato, Minnesota
Type: Full-Time, Non-Remote
Posted on: May 8, 2024
Compeer Financial is seeking collaborative, innovative and dynamic professionals to be a part of our Top Workplace culture! Tell me more about this opportunity. Position Overview: This position plays a critical role in creating a quality experience for Compeer Team Members. The incumbent identifies, analyzes and resolves team member inquiries in a fast-paced environment. Focuses on improving the team member technology experience to enhance and/or improve efficiencies by ensuring capability, responsiveness and reliability of systems. Works on various projects and initiatives related to the Endpoint Delivery Model, Virtual Desktop Delivery, Unified Communications, Software Distribution, Image management, Asset and Desktop management, Mobile Devices, Executive Support, Event Support, and Audio-Visual Support for all Compeer Financial offices. Essential Functions: Delivers on service commitments by keeping the environment up and running and is the escalation point for the delivery of BT Services for Compeer end users that work in an office and remote. Plays a role in transitioning new services into service operation, ensuring the Service Desk’s requirements are clearly defined and delivered. Works on the implementation of preventative maintenance and software installs, updates/patches to client-facing technology platforms in adherence to change management processes. Works with both in-house, and possible third-party service providers and consultants in order to ensure a positive customer experience and high satisfaction of the BT services delivered. Executes the executive support and audio-visual support function to ensure rapid executive issue resolution, event support and seamless hybrid working experience for meetings. Supports the evaluation, installation, integration, testing and support of approved business software applications, including purchased, internally de veloped, and vendor developed applications. Evaluates, installs, configures, tests and addresses complex problems within computer systems, mobile architecture, peripherals, and applications based on business needs. Maintains, installs and supports approved software and mobile devices. Ensures all servers, desktops and network components are operational and functioning within organization service level goals. Assists in the installation, monitoring and maintenance of WAN/LAN hardware and data/voice infrastructure to provide the needed system availability to the organization. Supports security administration and image hardening of the equipment and information on all computer systems within the company. Maintains security and application access, administers secure and compliant environment, and ensures application security and information protection. Remains current on application patches and updates, trends and changes within the inform ation systems industry as it relates to the company’s technology needs. Minimum Qualifications & Required Knowledge, Skills and Abilities: Associate’s degree in computer science, business administration, or related field; or an equivalent combination of education and experience sufficient to perform the essential functions of the job. Minimum of 5 years help desk or other computer experience with personal computers, hardware, software (Microsoft, Cisco, and Citrix) configuration, mobile phones, and video conference equipment & technologies. Experience with Microsoft System Center or other network/server monitoring tools preferred. Advanced knowledge of desktop operating systems; remote management, virtualization technologies, data and voice communications; network operating systems and configurations; and server, desktop and laptop hardware and configurations. Demonstrated client service, interpersonal and skills in communication, both written and verbal at all levels of the organization. Deep understanding of Compeers technical infrastructure. Ability to prioritize and act in high-pressure situations. Ability to navigate swiftly and tactfully through difficult conversations with a positive and resolution focused attitude that advocates the best outcomes possible for our clients. Knowledge of general business, data processing concepts and the organization’s business needs. Accuracy and attention to detail. Effective interpersonal, oral and written communication and client service skills. Effective one-on-one and group presentation skills. Effective organizational, time management and planning skills. Advanced computer skills including MS Office applications (Word, Excel, Outlook, etc.) and help desk tracking software. Ability to work with a wide variety of internal clients. Ability to work with minimal supervision. Ability to translate technical information into non-technical terms. Who is Compeer Financial? Compeer Financial exists to champion the hopes and dreams of rural America. By joining our team, you will help empower those in agriculture and rural communities to achieve their goals and expand their possibilities. We embrace business agility and innovative approaches to serving our clients and communities. Why join our team? Amazing team members who are passionate about serving agriculture and rural America. Investment in our team members’ education, growth and development. Engagement in our communities through giving back and volunteerism. Flexible, collaborative and dynamic work environment. Great benefits: Medical, Dental, Vision insurance 401K (3% Compeer contribution & up to an additional 6% match) Paid time off (vacation, sick leave, holidays, volunteer time) Find out why our team members choose Compeer Financial by watching this video. How do I apply? Qualified candidates, please apply online at Compeer Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Salary: $61.2K - $77.5K a year
Employment Type: Full-time