Customer Navigation Coordinator I - Part Time
Phoenix , AZ
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Job Description
Overview
Looking to be part of something more meaningful? At HonorHealth, you'll be part of a team, creating a multi-dimensional care experience for our patients. You'll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact.
HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more.
Join us. Let's go beyond expectations and transform healthcare together.
HonorHealth is one of Arizona's largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 14,000 team members, 3,700 affiliated providers and hundreds of volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com.
We are looking for highly motivated candidates to join the HonorHealth Customer Navigation Center team!
The position is ON-SITE for at least 90 days, with potential to eventually work remote, based on attendance, performance, and other factors . The work location is 2500 West Utopia Road, east of the I-17, off the 101 (across the freeway from HonorHealth Deer Valley Medical Center.) After initial training, the s chedule is PART TIME, 20 hours per week.
Responsibilities
Job Summary
The primary contact for customers who contact the Customer Navigation Center. Primary role is to optimize care coordination, appointment scheduling and support in-network referrals.
• Schedule appointments in EMR in alignment with scheduling guidelines based on patient convenience, location and insurance plans. Will also facilitate insurance verification and collects co-payments. Soft call transfers to non-employed specialty physician offices as warranted.
• Recommend next best actions or cross promotional opportunities to customer to educate on appropriate additional services or health education campaigns. Document all caller information in customer relations management (CRM) tool for marketing follow-up.
• Respond to inbound inquiries and appointment scheduling requests regarding medical services, specialty referrals via phone, email, work queues or online forms. In addition, will respond to inquiries and registration requests for wayfinding, educational seminars or tour registrations via phone, email or online forms.
• Document and provide feedback from callers to the appropriate parties for follow-up and/or resolution. Elevate voice of customer opportunities to Trainers and Supervisors for implementation in training and/or centralized knowledgebase.
• Assist customers in enrolling and increase customer utilization of My Chart App (EPIC EMR).
• Performs other duties as assigned.
Qualifications
Education
High School Diploma or GED Required
Experience
6 months of customer service experience Required
Other Typing a minimum of 45 words per minute (WPM) Required
It is the policy of HonorHealth to provide equal opportunity in employment. Selection and employment of applicants will be made on the basis of their qualifications without regard to race, color, religion, creed, national origin, age, disability, sexual orientation, marital status, veteran status or any other legally protected status.
Please review the Equal Employment Opportunity Poster. HonorHealth wants all interested and qualified candidates to apply for employment opportunities. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at EmploymentOffice.HR@HonorHealth.com. Please indicate the specifics of the assistance needed. This option is reserved only for individuals with disabilities that are unable to use the online tools and is not intended for other purposes.
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Job Summary
Company
HonorHealth
Start Date
As soon as possible
Employment Term and Type
Regular, Part Time
Required Education
High School or Equivalent
Required Experience
0 to 1 year