Major Responsibilities Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service. Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner. Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately. Maintains a favorable working relationship with all company associates to foster and promote a positive working environment. Essential Job Functions Provide administrative support for Sales Department to including assisting team members as requested to perform the duties of the office. Operate department telephones. Answer & handle all incoming calls within three rings and assist caller as needed. Takes & relay accurate telephone messages. Qualify & vet all inbound sales leads. Assist current & potential clients by providing information & answering questions. Exercise discretionary decision making with clients in the absence of the Sales Manager assigned to client. Maintain accurate supply of sales & wedding kits of managers. Accurately type & proofread proposals for Sales Department. Type confirmations & other documents including but not limited to mail correspondence, revision sheets, EOs, cover sheets, turnover documents & various reports. Maintain copies of all sales files. File all correspondence, written communications & documents using a clear and functional filing system. Assist is making hotel reservations for the Sales Department. Manage group block inventory & relay related information to assigned Sales Manager. Maintain confidentiality of all hotel documents. Maintain confidentiality of meetings & conversations. Maintain effective communication within Sales Department & with all hotel departments. Process guest amenity & gift certificate requests per established procedures. Assist in preparing departmental & hotel reports as directed. Other Duties and Responsibilities Complies with Company Standards of Service as outlined for AURO Hotels. Projects a favorable image of AURO Hotels to the public at all times. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. Treats guests, vendors, customers and co-workers with professionalism and respect at all times. Completes Departmental, AURO Hotels and Brand standards training as assigned. Maintains a clean and neat appearance at all times. Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time. Work Environment The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the associate may be required to work outside in extreme heat, cold, rain, wind or inclement weather as the demands of the position so dictate. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is occasionally required to walk and work with hands and arms and lift up to 40 pounds. The associate is frequently required to talk and/or hear. The associate is constantly required to use their vision to perform an activity such as but not limited to: preparing and analyzing data and figures, viewing a computer terminal, and extensive reading. The associate is constantly required to sit, sometimes for several hours at a time, and use their hands and fingers to operate a computer. Auro Hotels is an Equal Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment. Education Required High School or better Behaviors Preferred Team Player: Works well as a member of a group Enthusiastic: Shows intense and eager enjoyment and interest Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Dedicated: Devoted to a task or purpose with loyalty or integrity Motivations Preferred Self-Starter: Inspired to perform without outside help Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Salary: $15 - $16 an hour
Employment Type: Full-time
Qualifications
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