Director of Learning and Development
As leader of the company’s Learning & Development strategy, this individual will seek out, investigate, and create solutions which support new hire training, continuing education, and next level preparation of the workforce. This person will combine practical experience, business intuition, analysis, and stakeholder feedback to identify needed improvements in the hiring, training, and development processes.
Essential Duties and Responsibilities:
• Lead implementation of strategies to improve workforce retention, performance, and succession planning.
• Lead Learning & Development teams and deploy resources as needed.
• Evaluate results of learning programs through performance metrics, surveys and testing and make recommendations for improvement or implementation.
• Responsible for planning, developing, and organizing, and overseeing training programs for: Financial Service Representatives and Branch Managers
• Responsible for planning, developing, and organizing, and overseeing training programs for: New Hires and Continuing/Remedial Education
• Ensure a consistent approach to both onboarding new hires and the continued development of team members.
• Partner with stakeholders in other departments, including Human Resources, Operations, IT, Analytics, etc.
• Performs other related duties as required and assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
• Demonstrated knowledge of business operations, management and leadership.
• Must be able to work in a fast-paced environment with a demonstrated ability to handle multiple projects and demands.
• Demonstrated ability to build and manage relationships with a cross-sector range of stakeholders, including senior executives.
• Exceptional relationship management and customer service skills.
• Demonstrated management and leadership skills.
• Strong analytical, research and critical thinking skills.
• Demonstrated ability to hold yourself and others accountable for high quality, timely and effective results.
• Strong interpersonal skills and ability to collaborate and communicate with all levels of team members
• Proven experience of leading cross functional multi-site operational initiatives.
Education and/or Experience:
• 5+ years experience as a leader in Training, Learning and Development, or Communications.
• Bachelor’s degree preferred.
Physical Demands:
• Must be able to constantly remain in a stationary position & operate a computer and other office machinery.
• This person may need to occasionally move about inside the office to access file cabinets, machinery, etc.
• Occasionally may require light lifting to 25 pounds.
Work Environment:
• Office environment.
• Occasional travel may be required.
This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Financial Services
Customer Service, Business Development, and Strategy/Planning
Full-time