Practice Manager
Community Veterinary Partners (CVP) has an exciting opportunity for an experienced Practice Manager to help us build a groundbreaking, brand-new GP, small animal hospital in Greer, SC with plans to open on August 1, 2024! Cleveland Park Greer Animal Hospital is the newest addition to the Cleveland Park Group family of hospitals.
This is a wonderful opportunity for a Practice Manager who is seeking leadership opportunities. Cleveland Park Greer Animal Hospital is seeking a strong, innovative, creative, and ambitious leader to help build the practice's culture, and clientele with our Veterinarians as we continue to grow the hospital's support and doctor staff.
About the Hospital: 8 brand new exam rooms, 2 surgical suites, a double dental suite, Idexx DR for x-rays, Idexx in-house (CBC and chem analyzers) as well as Idexx for reference labs.
Location: Cleveland Park Greer will be located on Wade Hampton Blvd in Greer, SC. One of South Carolina’s fastest-growing cities, Greer is located in the foothills of the Blue Ridge Mountains - in the heart of the state’s bustling Upstate region. The city offers beautiful scenery with vistas that include both mountains and lakes. Families and young professionals have discovered the city’s first-rate services, outstanding park facilities and recreation programs, and big-city amenities while preserving a small-town feel. Spanning more than 20 square miles, Greer’s city limits to the north offer outdoor recreation at Lake Robinson and Lake Cunningham, while the city’s southern boundary includes a major transportation corridor with Interstate 85 and the Greenville-Spartanburg International Airport.
Cleveland Park Greer Animal Hospital is part of Community Veterinary Partners ( CVP). We embrace “unique” and advocate for local medicine. Here at CVP, we support Cleveland Park Greer Animal Hospital as their extraordinary team works hard to provide exceptional care to pets in South Carolina. CVP is a growing community of veterinary care professionals, united by our mission of bringing joy to families by providing the best care possible for the pets they love. We have been around since 2009 and are wildly enthusiastic about pets and people.
The Practice Manager is the financial and operational leader of the Hospital. He/She works together with the hospital leadership as well as Community Veterinary Partners to ensure efficient day to day operations and successful
financial performance. The Practice Manager leads by example to motivate and inspire the team to
provide an excellent experience for our clients and their pets.
Essential Duties & Responsibilities
Human Resources
• Administrate all human resource functions including staff recruitment, hiring, training,
scheduling, performance evaluations, counseling, and terminations.
• Manage annual performance evaluations. Responsible for performance evaluations for
supervised staff with the assistance of the department lead.
• Implement and maintain Employee Safety and Disaster Plan procedures and manuals.
• Assure compliance with OSHA and Workers’ Compensation programs.
• Distribute all necessary communication materials with staff, including policy changes, relevant
information discussed at meetings, and client feedback.
• Mediate personnel grievance, documenting all reprimands and counseling meetings
Operations
• Keep CVP management informed of all relevant issues regarding staff, client issues, premises or
equipment needs, etc.
• Respond to client concerns in a timely and appropriate manner. Resolve medical client
complaints in partnership with the Lead Veterinarian and RDO
• Implement marketing activities in partnership with CVP and the Lead Veterinarian.
• Assure premises, physical plant and equipment are in safe, clean and optimum working
condition, including the scheduling of regular maintenance.
• Assure compliance with all regulatory issues including radiation monitoring, business permits
and licenses, and animal control ordinances.
• Maintain, and when necessary, amend client education handouts.
• Oversee inventory purchasing and management within budget guidelines.
• Schedule and attend all required meetings, including staff meetings and the hospital leadership
team meeting.
• Administer the hospital’s patient reminder system.
• Oversee implementation of client wellness program and guidelines and monitor compliance in
partnership with CVP.
• Monitor the hospital email
• Manage the hospital practice management system.
Marketing
• Monitor, implement, and evaluate client communications (i.e.; direct mail, signage, social media
accounts)
• Insure that marquee is kept updated with timely messages
• Responsible for leading the development of referral relationships with humane societies, pet
stores, etc.
• Attend community functions to build potential client base
Financial
• Participate in the yearly budgeting process, monthly P&L reviews and discuss weekly financial
reports with the lead doctor. Proactively monitor financial progress of hospital, analyze results,
and adjust, if necessary, to ensure all budget goals are achieved.
• Partner with RDO to submit capital expense requests per CVP guidelines.
• Verify accuracy of vendor statements and match appropriate invoices to statements
• Prepare the weekly CVP Business Package.
• Responsible for managing bi-weekly payroll process.
• Oversee daily cash and check deposits and manage local banking relationship.
In addition, the Practice Manager may work scheduled shifts during which he or she will be responsible
for providing client service and/or direct patient care.
Supervisory Responsibilities
The Practice Manager is responsible for managing all hospital team members.
Required Education & Experience
High school diploma or general education degree (GED); or one to two years of veterinary or human
healthcare experience and/or training; or equivalent combination of education and experience.
CERTIFICATIONS, LICENSES, REGISTRATIONS
Certification in Veterinary Practice Management preferred.
Company Description
Community Veterinary Partner's mission is to bring joy to families by providing the best care possible for the pets they love. We know that when veterinary professionals have what they need to thrive, pets thrive too. That’s what CVP is all about: building a community that provides extraordinary care for all its members, no matter how many legs (or wings) they may have. CVP knows what's important to people and making sure they have what they need so they can focus on delivering great care is our priority. At the end of the day, we’re more than just pet people. We’re pet people people. More information is available at www.cvpco.com .
Benefits: We offer a competitive salary and generous benefits, including medical benefits, vacation, and holiday pay, continuing education allowance, 401k, paid parental leave, exceptional mentorship and leadership programs, free mental health resources, hospital equity program, and more.
Non-profit Organizations
Consulting, Information Technology, and Sales
Full-time