Job Type: Full time
Who we areShellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current. Primary FunctionThe Loan Servicing Specialist I is responsible for handling incoming correspondence as well as completing some system maintenance through tasks.Principal Duties:Run PayoffsWorking department tasksPayoffsVerification of MortgageProcessing Return MailProcessing Privacy NoticesProcessing Verification of MortgageMeet department standards for both productivity and accuracyPerforms related duties as assigned by management.*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily.Education and ExperienceHigh school diploma or equivalent, required.Bachelor’s degree, preferred.0 - 2 years of relevant experience.Knowledge, Skills, and AbilitiesIntermediate MS Word, MS Excel, and MS Outlook knowledge.Excellent work ethic, high productivity, and acute attention to detail needed.Must possess a short learning curve related to assimilation of new skills and tasks.Superior written and verbal communication, follow-up skills and a strong sense of accountability a must.Superior organizational skills needed.Ability to multi-task as well as quickly adapt to changing work assignmentsWhile this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.Company Perks:•    15 Paid Time Off (PTO) days and 18 after 1st anniversary!•    9 Paid Holidays•    Employee Engagement Activities Company Benefits:•    Medical (including Health Savings Account & Flexible Savings Account)•    Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan •    Performance-based Incentives•    Pet Insurance•    Advancement OpportunitiesNewrez NOW:•    Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more•    1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice•    Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee•    Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributionsEqual Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.CA Privacy PolicyCA Notice at Collection