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Customer Service Center Representative

Taylor Corporation

Location: North Mankato, MN - The Occasions Group, Inc.
Type: Full-Time, Non-Remote
Posted on: May 6, 2024
Job Type: Full time
Come Work with Us! Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.Ready to build a career? It’s time to look at Taylor.Your Opportunity: Taylor Corporate Identity & Branding, formerly known as Corporate Graphics International, is looking for a new Customer Service Center Representative to join their team in North Mankato, MN! In this position, you will play an important part in ensuring our customers are taken care of and the company is well represented!Your Responsibilities:Provide a best-in-class customer experience and represent our company in a professional mannerRespond to customer inquiries through incoming calls, emails, and live chatPut forth ideas to develop new best practices to maximize the customer experienceDemonstrate flexibility in dealing with the personal and stylistic differences of internal and external customersBuild long-lasting customer relationshipsResearch and resolve concerns to ensure customer retention and satisfactionNavigate a variety of computer programs and websitesYour Shift:Monday to Friday 8:00 AM to 5:00 PMThis position will be onsite in our North Mankato, MN facilityYou Must Have: High School diploma or equivalent (GED)1+ years of customer-related experienceStrong verbal and written communication skillsStrong interpersonal, problem-solving, follow-up, and organizational skillsStrong computer proficiencyWatch our video to learn more! Taylor CorporationOne of the largest graphics communications firms in North America, Taylor’s family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. The Employer retains the right to change or assign other duties to this position. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.