EPIC Analyst
Our doors are open , and we are still providing care. Planned Parenthood South Atlantic is committed to providing high-quality, inclusive, and non-judgmental sexual and reproductive healthcare to all genders, sexual orientations, races, religions, abilities, ethnicities, and cultural backgrounds. We are a team of compassionate and dedicated staff members, and we will continue to open our doors to those who need it.
Are you worried about applying because you feel you don’t meet every single requirement? At PPSAT we are dedicated to building a diverse, inclusive, and authentic workplace! If you’re excited about a position but your past experience doesn’t align perfectly with every qualification in the job posting, we encourage you to apply anyways. You may be the candidate PPSAT is looking for!
The challenges we face, past and present, only strengthen PPSAT's commitment to our communities and employees. Our work has staying power. Come join us one of the nation's leading providers of sexual and reproductive healthcare.
Learn more: ppsatcareers.org
Why Planned Parenthood? We are powerful educators, advocates and innovators for health care. Planned Parenthood South Atlantic (PPSAT) believes that everyone (yes, everyone!) deserves the knowledge, care, and rights necessary to have bodily autonomy, no matter what. We're looking for passionate, dedicated people who are eager to make positive contributions to their community.
What's cool about this job?
The EPIC Analyst works across departments to leverage the EPIC practice management and EHR system to meet the needs of the affiliate for clinical services and patient privacy, appointment scheduling, revenue cycle management, and reporting. The EPIC Analyst is the primary liaison with the affiliate’s managed service organization, BetterHealth (BH), and leads a cross functional workgroup of Epic stakeholders within the affiliate.
Schedule
Full-Time position working 40 hours per week Monday – Friday. Hours may vary between 9AM and 6PM. Hybrid Work Style; 20% Travel throughout affiliate service area of SC, NC, and VA.
Who You Are
• Supporter of reproductive health & justice!
• Strong prioritization and organizational skills.
• Strong ability to translate technical language to non-technical colleagues.
• Comfortable working with all levels of staff within an organization.
• Ability to bridge the connection between BetterHealth and among end users to foster better understanding and communication.
• Excellent time management skills.
• Ability to work autonomously and collaboratively.
What You'll Do
• Responsible for ensuring affiliate, primarily Epic stakeholders, and end users stay up to date on any Epic maintenance and updates.
• Collaborate with Training Team to ensure training curriculum and on-line resources and support provided to staff are up to date prior to implemented changes.
• Responsible for maintaining the affiliate training environment as a copy of the production environment.
• Ensure Epic stakeholders and the affiliate in general is utilizing Epic to its fullest potential by having a general understanding of each stakeholders needs, and how their operations/work interface with the system.
• Identifies opportunities for increases in system and workflow efficiency related to the use of Epic.
• Serve as the resident EPIC subject matter expert and resource for Epic stakeholders for troubleshooting, creating workflows, and general questions.
• Act as the affiliate’s primary liaison with BetterHealth ensuring stakeholders and end users are being fully supported by each of BetterHealth’s Epic service areas.
• Lead the Epic cross functional workgroup by tracking and analyzing the agreed upon metrics, setting the meeting frequency and agenda, and assigning work as necessary.
• Closely monitor the BetterHealth shared resource site, Epicenter, and other communications from BetterHealth, for new information and determine best way to communicate and share with affiliate.
• Attend or ensure affiliate representation at BetterHealth meetings and workgroups.
• Identifies optimization and system expansion opportunities available within BetterHealth to bring to the affiliate steering committee and stakeholders.
• Responsible for reporting to and collaborating with the Epic Steering Committee regarding strategic and significant decisions and initiatives related to Epic. May lead other IT focused projects and initiatives.
• Work in close partnership with Clinical Leadership and Patient Services Operation in building, revising, and evaluating system personalization tools and workflows.
• Responsible for configuration and workflow related to billing needs.
• Collaborate with the Director of Revenue Cycle to ensure available charge codes and fee schedules are appropriate to affiliate payors and service costs.
• Coordinate with BetterHealth to create forms in system for electronic signature.
• Collaborate with IT in new user access, provisioning, and deprovisioning.
• Perform necessary testing in advance of system migrations and updates.
• Ensure CarePath configuration meets affiliate needs and Medical Standards & Guidelines requirements, partnering with Epic stakeholders as needed.
• Collaborate with affiliate scheduling SMEs to set up and maintain appointment scheduling templates.
• In partnership with the cross functional workgroup and the IT department establish the triage protocol, and owners of tickets.
• Provide help desk support on Epic use and ancillary equipment to all end users.
• Troubleshoot with affiliate stakeholders and/or vendors as issues arise.
• Coordinate with the necessary PPSAT Affiliate Service Liaisons (ASLs) to ensure the timely submission of and follow up on BetterHealth service tickets.
• Build custom EHR reports as needed.
• Collaborate with compliance on data audit requirements and processes.
What You'll Bring To The Role
• 3 to 5 years’ experience in Information Technology.
• Experience working with Electronic Health Records (EHR). EPIC experience is a BONUS!
• Knowledgeable of IT support tools such as CITRIX Go To Assist.
• End user application support experience.
Benefits: All full-time (30+ hours) employees are benefits-eligible!
Including But Not Limited To
Medical, Dental, and Vision Insurance
Health Reimbursement Account
403B Retirement Plan with matched contributions
Paid Time Off
Holiday Pay
Employee Assistance Program
Compensation
PPSAT's compensation philosophy is based on equity and transparency. Each job at PPSAT is assigned a salary grade built on market data. For an individual coming into PPSAT, we set a pay generally between the minimum and the midpoint of the salary grade and based on candidate qualifications. The pay range for this position is $68,000.00 to $86,700.00 paid annually.
A complete application includes a cover letter and resume.
This position requires a background check once a job offer is extended to the final candidate. PPSAT does not discriminate in employment and understands the many barriers candidates may face when applying to jobs. One of those barriers is the criminal justice system and its effects on background checks. We understand that these barriers more often negatively impact BIPOC. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, the seriousness of violation, and job relatedness are considered in all employment decisions.
Planned Parenthood of South Atlantic Diversity, Equity, and Inclusion Statement
At Planned Parenthood of South Atlantic (PPSAT), we embrace diversity, equity, and inclusion and strive to keep it at the core of who we are. We are committed to a diverse workforce that welcomes an array of perspectives, experiences, and backgrounds. We believe that diversity, equity and inclusion in teams, decision-making, policy, practice, and operations contributes to a sense of belonging that benefits our culture, our staff, our patients, and our community. At PPSAT, we are dedicated to learning, reducing and eliminating inequities, and developing best practices to dismantle systemic racism and the complex problems caused by it.
Planned Parenthood South Atlantic is an equal opportunity employer.
No phone calls please.
Hospitals and Health Care
Health Care Provider
Full-time