In-Line Foreclosure QA Specialist (On - Site)
Who We Are
Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
Primary Function
This position provides quality control, audit oversight and risk identification for the functions performed within the Foreclosure department. The auditor will work closely with the functional area managers to ensure appropriate review and remediation of defects identified.
Direct Reports
• N/A
Principal Duties
• Assist in identifying operational risks and escalating issues to management.
• Performs reviews of proposed judgment orders pre-filing to ensure accuracy and compliance to state and client regulations.
• Performs reviews of other foreclosure related documents to ensure accuracy as needed.
• Regularly enters file level attorney firm discrepancies errors are identified and reviews monthly firm scorecards of highest error rate firms.
• Work with Attorney Network department to develop Performance Improvement Plans when firm quality issues are identified.
• Recommend procedural changes and/or policy updates.
• Identifies trends and potential training opportunities based on quality control oversight.
• Research and review accounts, items, or processes
• Quality Assurance liaison with functional areas
• Provides on-site expertise to assist staff with foreclosure processing and document related questions specific to the quality oversight review.
• Reviews and identifies areas of opportunity from trends in QA analysis, provides information to management on root cause analysis and trends.
• Assist with generation of error reports and monthly reporting of QA key performance indicators.
• Complete monthly workflow audits
• Maintain and improve quality results by following standards, identifying, and recommending areas of improvement or additional oversight.
• Compiles daily, weekly, and monthly loan level quality review results and trending
• Participates in special projects for the department as assigned.
• Performs related duties as assigned by supervisor.
Education And Experience Requirements
• High school diploma or equivalent required.
• College degree or equivalent experience required.
• 4+ years of mortgage servicing or foreclosure experience required.
Knowledge, Skill, and Ability Requirements
• Detail oriented, excellent organizational skills and ability to handle multiple tasks.
• Able to effectively interact with managers and members of the functional areas including but not limited to Foreclosure and compliance.
• A self-motivated work style and a strong desire to exceed expectations.
• Excellent written and verbal communication skills
• Able to work with minimal supervision.
• Ability to meet timelines.
• Must possess excellent attention to detail and problem-solving skills.
• Above average skills in quality and production rates
• BKFS/LoanSphere experience required.
• Proficiency in Microsoft Office- Outlook and Excel
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
Company Perks
• 15 Paid Time Off (PTO) days and 18 after 1st anniversary!
• 9 Paid Holidays
• Employee Engagement Activities
Company Benefits
• Medical (including Health Savings Account & Flexible Savings Account)
• Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan
• Performance-based Incentives
• Pet Insurance
• Advancement Opportunities
Newrez NOW
• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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