Job Type: Full time
More than a career - a chance to make a difference in people's lives.Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.NOTES:- Starting Hourly Rate: $22.16-  Residency Requirement: Selected candidate must live no more than 30 minutes from the Greenville, SC Resource CenterPosition Purpose:This position is responsible for all duties associated with and related to the safe, efficient and cost-effective installation and maintenance of natural gas facilities and appurtenances on both transmission and distribution natural gas systems per 49CFR Part 192, Piedmont Natural Gas policies and procedures and local/state regulations.Principal Responsibilities:The Service Technician I is the entry level position for the Service Technician Progression.  The Service Technician I has accountability for timely completion of established skills development assignments in each wage step in accord with established guidelines. Each skills development assignment is designed to further prepare the Service Technician I to work safely and independently on service department responsibilities and to meet the mandatory requirement for advancement to Service Technician II. Skills development assignments include, but are not limited to, successful completion of compulsory training, testing and certifications; attainment of required Operator Qualifications; and demonstration of proficiency in performance of job duties associated with regulated and non-regulated service work. Job posting selection is required for entry to the Service Technician I role.The following list is not intended to be all inclusive of duties and responsibilities as needed to learn, assist and independently perform regulated and non-regulated service work.Perform work assignments on customer’s premises; Interact with customers in a professional, respectful and courteous manner to promote good customer relations; answer customer-related inquiries regarding established Company policies and procedures and provide explanation of work performedUtilize and become proficient in technology devices such as computer, smart phone, etc. for work assignments and to accurately record required informationUtilize tools such as maps and GPS to locate work assignments; Drive a company vehicle; Fleet assignments vary by location and generally include requirement to obtain a Commercial Driver’s License (CDL) medical card within 6 months of entering the position. Maintain the CDL medical card on a consistent basis thereafter.Identify, obtain and deliver materials needed for work assignmentsInspect and protect (paint) above ground appurtenances for atmospheric corrosionRead metersInstall and program encoder receiver transmitters (ERTs)Hang door tagsWork tenant changes, including soft closeTurn off and/or remove meter due to non-payment from customer (DNP)Identify unauthorized use of gas and remove meter as requiredInstall residential and small commercial meters (up to Group III)Complete turn on of customer meter, including dial test, lighting pilots and testing appliances/ equipment including but not limited to appliances in crawl spaces and atticsAct as a first responder on emergency ordersRepair cut service lines consisting of 3/4” and 5/8” plastic pipeComplete 3rd party damage investigations to include proper documentationInvestigation of carbon monoxide, gas leak complaints; grade leaksCheck for odorant using sniff testInvestigate high bill complaintsProvide and perform non-jurisdictional servicesPerform and complete estimatesPerform disconnect and reconnects of appliancesInstall, troubleshoot and repair appliances and pipingPerform Home Warranty repairsOther duties as assignedBasic/Required Qualifications:High School diploma or GEDExperience using construction toolsExperience applying basic mechanical concepts and mechanical aptitudeExperience utilizing personal computers (PCs) in a Windows environmentMust possess and maintain a valid driver’s license and, per local Fleet availability, have ability to obtain CDL medical card within 6 months of entering the positionDesired Qualifications:Safety awareness and leadershipDemonstrated effective communication (verbal and written), interpersonal skills and customer orientationExperience working independently to serve customers in a related environmentTwo years technical school education or the equivalent job-related knowledgePrevious work experience with plumbing, electrical, heating and HVAC installation/maintenance, up to and including a licenseWorking knowledge of gas appliancesExperience with troubleshooting, problem solving and diagnostics of mechanical and/or electrical equipment2-3 years or natural gas industry experiencePhysical Requirements:Must work outdoors in adverse weather conditions; lifting up to 75 lbs.; frequent walking, reaching, pushing, pulling, bending, squatting, stooping, crawling, standing, digging, climbing; works on uneven terrain, many times with heavy vegetation; manual dexterity (hand/eye coordination); keen eyesight; good hearing; good sense of smell; comes in frequent contact with insects and animals; ability to use breathing apparatus when responding to gas leaks.Special Requirements:This position contains a weight restriction of 275 pounds as an essential function of the job. The purpose of this restriction is to ensure that all weight-rated equipment is used in an appropriate and safe manner within maximum allowed weight loading.Weekend and evening work as required. Subject to overtime, rotating shifts and must be available for call-out and emergency response. Employees in this classification are required to advance to Service Technician II. Individual Operations Centers may have specific qualifications set forth by local agencies which must be obtained prior to advancement.Travel Requirements5-15%Relocation Assistance Provided (as applicable)NoRepresented/Union PositionIBE Local 1902Visa Sponsored PositionNoPosting Expiration DateFriday, May 10, 2024All job postings expire at 12:01 AM on the posting expiration date.Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.PrivacyDo Not Sell My Personal Information (CA)Terms of UseAccessibility