Service Coordination Supervisor - Remote | WFH
• Full-Time Service Coordination Supervisor**
Benefits
• Comprehensive dental, medical, and vision plans
• Paid time off, including holidays and birthday
• Retirement savings plan (401k)
• Health Savings Account (compatible with HDHP)
• Flexible Spending Account
• Short-Term and Long-Term Disability Insurance
• Group Life Insurance
• Employee Assistance Program
**Location:**
Greenville, SC (Remote work options available)
Summary
Join our dedicated team as a Service Coordination Supervisor, where you'll oversee a dynamic group of Resident Service Coordinators. This pivotal role, reporting to the Director of Service Coordination and Quality Assurance, involves leading planning and assignment of tasks, selecting and mentoring new hires, and fostering a collaborative environment that aligns with our strategic goals.
Key Responsibilities
• Guide and evaluate the performance of service coordinators, ensuring compliance and effective time management.
• Conduct semi-annual reviews, offering constructive feedback and setting performance goals.
• Enforce adherence to our comprehensive policies and procedures.
• Update departmental manuals and ensure continuous improvement.
• Serve as a day-to-day leader, offering in-person and virtual support to your team.
• Oversee the onboarding process, collaborating with HR for a seamless integration of new staff.
• Address and resolve complex issues, maintaining strong relationships with customers and management.
• Contribute to audits, gather statistical data, and assist with corrective action plans.
• Manage staff timekeeping and PTO requests with accuracy and fairness.
• Influence departmental policies and budget considerations in collaboration with senior leadership.
• Organize and conduct productive virtual service coordinator meetings.
Skills And Abilities
• Proficient in Microsoft Office Suite and familiar with Adobe Acrobat.
• Knowledgeable in health and social issues, particularly concerning the elderly and disabled.
• Strong communication, leadership, and organizational skills.
• Ability to work independently and as part of a team.
• Experience with virtual office management and remote team leadership.
• A compassionate and professional approach to handling sensitive information and situations.
Supervisory Responsibilities
This regional supervisory role involves strategic planning, task delegation, and performance oversight of a team, with a focus on optimizing operations and ensuring organizational effectiveness.
Qualifications
• Bachelor's degree in Social Work, Nursing, or a related health field, or equivalent experience.
• Previous supervisory experience preferred.
• Familiarity with County, State, and Federal regulations, including HUD guidance.
• Valid driver's license for meeting attendance and event participation.
Physical Demands
The role requires standard physical abilities for office work, including computer usage and attending virtual meetings. Reasonable accommodations are available to enable individuals with disabilities to perform essential functions.
Working Conditions
The position is primarily indoor, with a moderate noise level. Travel may be required, whether the role is remote or on-site.
About Our Company
We are a respected provider of real estate management services, committed to professionalism and caring service. Our team thrives on technology, training, and certification to ensure the highest quality of service. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
Employment Type: Full-Time
Human Resources Services
Other
Full-time