Starting Rate: $3/hr plus tip pool percentage The Server position works as a team to collectively ensure a positive experience for all guests. The Server functions as the first point of contact for table service diners and provides guests with an in-depth knowledge of the company and current menu offerings. This position provides customer service. They introduce guests to and assist guests with QR ordering and maintain a sound table experience until the guest leaves. Daily Duties, Functions, Responsibilities · Answer guest questions knowledgeably and professionally · Warmly address each guest upon arrival and departure · Know all table numbers and positions · Convey all guest concerns at once to the MOD/Shift Lead, if not able to handle themselves · May complete the basic functions of the Busser, Food Runner, or Host during busier times. · Assist guests with QR ordering system · Take guest orders when necessary or directly requested · Mediate order requests to the bar and kitchen, and assist in delivering orders once ready. · Maintain a thorough knowledge base of current food and beverage offerings (includes ingredients, cooking procedures, etc.) · Relay daily specials, upcoming events, or new products to guests. · Efficient use of the POS (Toast) to input orders, manage a high volume of tabs/orders, and process payments when needed. · Responsible for cash handling · Completion of steps of service for each table. · Cleans the facility as needed/required. · Assists host team to maintain restroom cleanliness · Monitor a table’s beverage levels · Work in a safe and controlled manner · Responsible for safety and personal hygiene standards at all times · Responsible for compliance and understanding of all policies set forth by DBBC · Adhering to all VA ABC serving and handling laws. · complete all assigned sidework tasks · Other duties as assigned. Minimum Knowledge, Skills, and Abilities · Thorough level of customer service positions in food and beverage service. · Ability to manage personal responsibilities in a high-volume, fast-paced working environment · Ability to follow oral and written instructions. Education and Experience · Minimum two years in a customer service position. · High-volume experience preferred. · Virginia Drivers License Physical Conditions and Nature of Work Contacts · Regular contacts are made with individuals from within the Back of House and Front of House divisions · Communication is usually cooperative in nature, but the ability to deal tactfully with a variety of visitors/individuals is sometimes necessary. · Work takes place in a loud environment for long periods (up to 14-hours) · Lifting up to 50-pounds occasionally is necessary in addition to repetitive lifting and balancing of up to 25 lbs being the norm. · Conducts work in a standing position; job requires frequent standing, walking, bending, stooping and lifting. Job Type: Part-time Pay: From $12.00 per hour Expected hours: No more than 32 per week Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid sick time Paid time off Paid training Referral program Restaurant type: Casual dining restaurant Shift: Day shift Evening shift Weekly day range: Monday to Friday Weekends as needed Education: High school or equivalent (Preferred) Experience: Food & Beverage Servers: 1 year (Preferred) Work Location: In person
Salary: From $12 an hour
Employment Type: Part-time
Qualifications
[ "High school or equivalent (Preferred)", "Food & Beverage Servers: 1 year (Preferred)" ]