Customer Service/Office Asst
Customer Service / Office Assistant Position Qualifications Education/Experience- High school diploma or equivalent required Three (3) plus years of experience in customer service or customer-service training required Experience using MS office applications (Excel, Word, Outlook, etc.) Excellent oral and written communications skills required, attention to detail, great organizational skills, as well as a high level of patience, understanding, and tact, often under difficult circumstances Responsibilities The selected candidate will report directly to the Customer Service Manager The candidate will be responsible for: o
Processing customer orders and sending confirmations.
o
Entering order changes and updates per requirements.
o
Entering and sending work orders to production with detailed instructions. o
Setting up shipments with dispatch / carriers, preparing and sending all ship documents for daily shipments.
o
Providing or forwarding customer ship documents for daily moves. o
Working closely with other departments to identify efficiency issues, develop solutions, and implement changes.
o
Creating reports to facilitate processes to streamline customer needs. The selected candidate will also answer phones, monitor the front lobby for all visitors, order office supplies, sort mail and file in addition to other duties, as assigned.
Staffing and Recruiting
Administrative
Full-time