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Customer Experience Representative

Taylor Corporation

Location: Mankato, Minnesota 56001
Type: Non-Remote
Posted on: April 5, 2024
Come Work With Us - Benefits Available Day 1!
Taylor is proud to now offer Daily Pay. With Daily Pay, you can get paid on your very first day. No more waiting for direct deposit or a paper check!
Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.
Ready to build a career? It's time to look at Taylor.
Your Opportunity: FolderWorks, a division of Taylor Corporation, is looking for a Customer Experience Representative to join the team! In this position, you will play an important role in making sure our customers are taken care of and our team is well represented!
Your Responsibilities:
• Be the first point of contact for customers through email and phone communication.
• Answer questions on pricing, order status, inventory, and more.
• Support & consult with the customer to provide recommendations and solutions.
• Monitor high priority customer orders.
Your Shift:
• Monday - Friday, 8am - 5pm.
You Must Have:
• High school education or equivalent in related experience.
• 1+ years of experience in a customer service related field.
• Ability to communicate professionally both verbally and in writing.
• Strong multi-tasking, attention to detail and analytic problem-solving skills.
• Work well independently as well as in a team environment.
• Microsoft Experience.
We Would Also Prefer:
• Ability to speak fluent Spanish.
• 1+ years of related experience and/or training.
• Basic understanding of the print process along with basic paper knowledge; paper grades.
• Willing to look at new and innovative ways to improve methods and processes.
About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.