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Technical Support Representative

Taylor Corporation

Location: Mankato, Minnesota 56001
Type: Non-Remote
Posted on: April 24, 2024
Come Work w ith Us!
Taylor is proud to now offer " DailyPay ". With " DailyPay ", you can get paid on your very first day. No more waiting for direct deposit or a paper check!
Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.
Ready to build a career? It's time to look at Taylor.
Your Opportunity: Navitor, Inc., a division of Taylor Corporation, is looking for a Technical Support Representative to join our team in North Mankato, MN! In this role, you will be responsible for working with internal teams and customers on implementing new and existing programs.
Your Shift:
• Monday - Friday from 8:00am - 5:00pm
Your Responsibilities:
• Provide support to internal resources and customers with item setup, proofing, validation, and testing
• Provide effective communication to the customer, Sales, Operations and vendor teams regarding the status of tasks and projects
• Assist by verifying all of the required information for the implementation is available and accurate, including pricing, specifications, artwork, or other customer requirements
• Adapt to program set-up changes as dictated by the customer, Sales or Operations team
• Maintain effective follow-through in-line with standard operating procedures
• Escalate concerns when implementation tasks are at risk and suggest corrections to right project trajectory
• Ability to manage multiple project and task assignments simultaneously, while managing due dates
• Consistently meet defined deadlines and maintaining project tracking throughout the life cycle of project requests
• Assist on implementation calls to gather specific details concerning the set-up of print program items
• Maintain attendance according to facility guidelines, as well as be able to work constructively with co-workers, supervisors, vendors, etc. in performing daily responsibilities
You Must Have:
• 2+ years of Customer Service experience
• Knowledge and use of the Microsoft Office Suite, including Teams, Outlook, Word and Excel
• Ability to multi-task and thrive in a fast-paced environment
• Dependability in all aspects of work
• Initiative and responsiveness
• A keen attention to detail
• Ability to speak and communicate with fellow employees at a professional level
About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.