Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and promoting our products and services. Duties: - Answer incoming calls and respond to customer inquiries in a professional and courteous manner - Provide information about our products, services, and promotions - Upsell additional products or services to customers when appropriate - Make outbound calls to follow up on customer inquiries or sales leads - Enter customer information into the database accurately and efficiently - Analyze customer needs and recommend the best solutions - Resolve customer complaints or issues with patience and empathy - Maintain a high level of knowledge about our products, services, and company policies - Communicate effectively with customers and colleagues in English and Spanish (bilingual) - Meet or exceed sales targets on a regular basis Qualifications: - High school diploma or equivalent required; college degree preferred - Previous experience in a call center or customer service role is a plus - Excellent phone etiquette and strong communication skills - Proficient in data entry and computer systems - Ability to analyze customer needs and provide appropriate solutions - Sales experience is preferred but not required - Bilingual fluency in English and Spanish is required Benefits: - Competitive salary based on experience - Comprehensive training program provided - Opportunities for career advancement within the company - Health insurance benefits available after probationary period If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for the position of Call Center Representative. Job Types: Full-time, Part-time Pay: From $4,000.00 per month Shift: Evening shift Morning shift Weekly day range: Monday to Friday Work setting: In-person Work Location: In person
Salary: From $4,000 a month
Employment Type: Part-time
Qualifications
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