Patient Support Staff Dispatch Operator Overview Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions! Job Description Allied Universal® is hiring a Patient Support Staff Dispatch Operator in Salem, Virginia . The Dispatch Center serves as central hub contact for scheduling, planning transportation requirements, emergency response and any other scheduling and service request coverage requirements. The Patient Support Staff Dispatch Operator is directly responsible for the customer support between our customers, local offices, and the Patient Support Staff. This position is responsible for proper response to activations as well as determining if all systems are operating correctly. Hourly Pay Rate $20. 15 / per hour Multiple Shifts Available: (1) Days - 7am to 3pm Saturday-Wednesday (2) Overnights - 11pm to 7am Saturday-Wednesday 1-2 years customer service preferred Call center experience preferred RESPONSIBILITIES: Process calls received on all designated telephone lines; answering phones; operate IP based telephone system Accurately record information provided by callers, question them to determine location and nature of the problem and accurately classify as an emergency or non-emergent call once classified also prioritizing them as directed in the standard operating procedures Simultaneously perform various tasks while in reception of multiple audio and visual sources (channels, talk groups, monitors, etc.) while maintain a professional voice tone during all communication QUALIFICATIONS: Must be proficient with phones, computers, tablets, and maps Must possess a high school diploma or equivalent Must possess one or more of the following: A minimum of two (2) years of experience in a call center, transportation route management, staff management, command/control center, or a related field Associate's degree in Communications, Public Relations, or Business Administration combined with a minimum of two (2) years of work experience with direct customer interaction Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. Requisition ID 2024-1199361
Salary: $20.15 an hour
Employment Type: Full-time
Qualifications
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