DIning Service DIrector
The Director of Food Service is responsible for sustaining the highest quality food service and
nutritional care for
customers consisting of residents, guests, and client members. The primary goal is to
consistently plate a fantastic dining experience for the people served. He/she will lead by
example and be the embodiment of the hospital’s mission, vision and values. He/she will
administer, plan and direct all activities of food hospitality and nutrition. They will maintain
patient, guest, and customer service
relations with an acute focus balancing culinary integrity, hospitality, retail and financial results,
while safeguarding each customer
experiences the highest level of personalized service.
Essential Functions
• Promote the mission, vision, and values of the organization and exemplify them through food
hospitality
• Greet all patients, families and visitors with a positive, cheerful attitude
• Supervise food production, ensure standardized recipes and production sheets, check food for
flavor, temperature and
appearance on a regular basis
• Ensure food preparation for optimal nutrition (including attention to various age groups of
patients) and economic handling of
food, as well as efficient usage of time
• Determine quality and quantity of food required, plan and prepare master menus, supervise
the planning of menus for
therapeutic diets and control food costs
• Facilitate personalized dietary assessments are conducted for each patient to ensure
appropriate daily menu preparations for
each patient
• Plan menus, purchase food and assign duties for special functions, such as medical staff
meetings, board meetings,
recognition dinners and other related functions
• Develop Food Hospitality and Nutrition team members through appropriate training, coaching
and mentoring to ensure strong
operational performance and the highest level of personalized customer service
• Develop standards of performance, determine areas of responsibility, assign responsibility and
accountability and delegate
authority to the various managerial, supervisory and professional members of the staff
• Enhance professional growth and development through participation in regular staff meetings,
educational programs,
trainings, current literature, in-service meetings and workshops; shows responsibility for own
professional practice and
ongoing education
• Confer with other departments, such as the medical staff and nursing, regarding the technical
and administrative aspects of
dietetic service
• Evaluate personnel on a regular basis according to prescribed guidelines; terminate personnel
according to standard
procedure, as required
• Maintain monthly inventory controls
• Prepare departmental budget on an annual basis, maintain monthly reports to include number
and kinds of regular and
therapeutic diets prepared, nutritional and caloric analysis of meals, costs of raw food and labor,
computations of daily ration
cost and inventory of equipment and supplies.
• Make frequent inspection of all work, storage and servicing areas to determine that regulations
and directions governing
dietetic activities are followed
• Develop and prepare policies and procedures governing handling and storage of supplies,
equipment, sanitation and recordkeeping and compiling of reports
• Review department performance and institutes changes in techniques or procedures to
improve services, simplify workflow
assure compliance with regulatory requirements and promote more efficient operation of the
department.
Professional Requirements
• Adhere to dress code, appearance is neat and clean. • Complete annual education
requirements.
• Maintain patient confidentiality at all times.
• Report to work on time and as scheduled.
• Wear identification while on duty.
• Maintain regulatory requirements, including all state, federal and local regulations.
• Represent the organization in a positive and professional manner at all times.
• Comply with all organizational policies and standards regarding ethical business practices. •
Communicate the mission, vision and values of the organization.
• Participate in performance improvement and continuous quality improvement activities.
• Facilitate regular staff meetings and in-services
Qualifications
• Certified Dietary Manager (CDM) preferred
• Must have a minimum of three years’ experience in managing food services or hospitality,
healthcare setting preferred
• Basic computer proficiency, and working knowledge of Microsoft Office • Ability to utilize
technology for procurement, budgets and scheduling
• Bachelor’s degree preferred
Knowledge, Skills, and Abilities
• Extensive knowledge of food hospitality and nutritional services
• Strong organizational and interpersonal skills
• Well-developed written and verbal communication skills necessary
- to determine appropriate course of action in more complex situations
-to work independently, exercise creativity, be attentive to detail, and maintain a positive
to manage multiple and simultaneous responsibilities and to prioritize scheduling of
to maintain confidentiality of all medical, financial, and legal information
to complete work assignments accurately and in a timely manner
to communicate effectively, both orally and in writing
to handle difficult situations involving patients, physicians, or others in a professional
Physical Requirements and Environmental Conditions
• Working irregular hours including on call hours
• Physically demanding, high-stress environment
• Possible exposure to blood and body fluids, communicable diseases, chemicals, and repetitive
motions
• Pushing and pulling heavy objects
• Full range of body motion including handling and lifting patients
• Position requires light to moderate work with 50 pounds maximum weight to lift and carry.
• Position requires reaching, bending, stooping, and handling objects with hands and/or fingers,
talking and/or hearing.