Fraud and Dispute Resolution Manager Job Code FDMGR Supervisory Yes About Independence Bank Independence Bank is a regional community bank with 27 locations in Calloway, Daviess, Fayette, Franklin, Graves, Hancock, Henderson, Hopkins, Jefferson, Logan, McCracken, McLean, Shelby, Warren and Webster counties. One of the fastest growing banks in Kentucky and fifth largest, Independence Bank possesses the size and experience to serve the largest and most complex clients and offers trust and investment services and agricultural services. As a banking revolution for the people, by the people, central to Independence Bank’s mission is doing what is right and fair for customers, communities and employees. Independence Bank has been recognized in multiple categories by the American Bankers Association, including being named a Top Performing Bank and Best Bank to Work For, for 14 consecutive years, a Best Place to Work in Kentucky for 15 years and has assets totaling over $3.6 billion. Why Us? Ranked 2nd Best Place to Work in Kentucky and one of the Best Banks to Work For in the nation, Independence Bank keeps a centered focus on our customers, culture and the communities we serve. Our third generation family-owned and operated business has made significant strides in the financial sector since the charter was founded in 1909. Our talented team, which started with just 22 people, now includes more than 450 bright bankers who have helped push assets from $40 million to beyond $3 billion. Our collaborative and inclusive environment is inviting and family oriented. Through our 401(k) ESOP plan, employees remain the second-largest shareholder of the Bank at 18%. Just as we count on you – the same can be expected in return. Our Wishing Others Well (WOW) program makes sure employees are taken care of during challenging times. Plus, philanthropic involvement remains a priority. Each year our Revolution is able to reinvest over $1 million through through school scholarships, partnerships and supporting local and non-profit organizations. As the fastest growing bank in Kentucky, everyday excellence is what you can expect. Apply today and find purpose through available positions. Job Summary Responsible for the investigation of fraudulent claims, as well as reviewing and analyzing transactions and/or accounts to detect fraudulent or unauthorized activity or access. Investigates and researches illegal, improper, or fraudulent activities. Develops and implements comprehensive fraud detection strategies and analytics to predict, prevent and mitigate risk. Conducts investigations with appropriate business partners and local, state and federal authorities. Oversees all areas of Fraud & Disputes including Investigations, Disputes and Currency Transaction Report to ensure critical deadlines are met. Develops policies and procedures to prevent fraud activities and to recover any incurred losses. Essential Functions, Duties and Responsibilities include, but are not limited to: Acts as a liaison to local, state, and federal law enforcement agencies on matters related to illegal, improper, or fraudulent activity. Keeps informed of current laws, regulations, and common practices in regarding activity that could be fraudulent. Informs management of activities such as the nature and status of investigations in progress. Collects data, visits and interviews claimants. Responds to internal or external inquiries about accounts and associated disputed transactions. Researches and analyzes data to identify fraudulent transactions and minimize loss to the organization and its customers. Resolves issues by returning funds, or escalates more complex investigations. Develops reports for management with fraud metrics or detailing emerging schemes or vulnerabilities. Develops and implements strategies and procedures for reviewing internal or external inquiries and identifying fraudulent transactions. Analyzes trends with the goal of identifying emerging fraudulent schemes or risks; recommends proactive, preventative measures that are meant to reduce exposure and limit the organization's liability. Assists in establishing training and fraud prevention procedures for areas of the bank. This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The employee will be required to follow any other instructions and to perform any other duties required by his or her supervisor. Therefore, the responsibilities, tasks, and duties of the jobholder might differ from those outlined above and other duties, as assigned, might be part of the job. Education, Experience and Qualifications Education Required/Preferred Education Level Description Required High School or GED Preferred Bachelors Degree Business, Criminal Justice, or related field Years of Experience Minimum Comments 10 10 years of combined experience with leadership and/or customer service, experience relevant to investigations, fraud and dispute detection and analysis, and/or banking. License / Certification Required/Preferred License / Certification Description Additional Qualifications Fraud and dispute regulatory and reporting knowledge Core Competencies Leadership skills Ability to conduct analytical risk assessment Investigatory and reporting skills Complex problem solving skills Strategic thinking Adaptable to change Working Conditions Indoors, environmentally controlled. Usual office working conditions. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises. Travel Requirements Requirement Frequency Travel may be required between locations. Occasionally Mandatory Vacation Position requires incumbents to be off work for a minimum of five consecutive business days Physical Requirements Requirement Frequency Sitting (remaining in a seated position) Constantly Standing (remaining on one’s feet in an upright position without moving about) Never or Rarely Walking (moving about on one’s feet) Occasionally Lifting (raising or lowering an object from one level to another) Never or Rarely Carrying (transporting an object, usually by holding it in the hands or arms or on the shoulder) Occasionally Pushing/Pulling (exerting force upon an object so that the object moves away or toward the force) Occasionally Reaching (extending hand(s) and arm(s) in any direction, such as overhead, below waist, forward or lateral) Never or Rarely Keyboarding (entering text or data using computer keyboard or 10-key numeric keyboard) Frequently Pinching/Gripping (seizing, holding, grasping, turning or otherwise working with the hand(s) or fingers) Never or Rarely Stooping (bending downward and forward by bending spine at the waist) Never or Rarely Squatting/Crouching (bending body downward and forward by bending legs and spine) Never or Rarely Kneeling (bending legs at knees to come to rest on knee(s)) Never or Rarely Crawling (moving about on hand and knees or hands and feet) Never or Rarely Climbing (ascending or descending ladders, stairs, ramps) Never or Rarely Speaking (expressing or exchanging ideas by means of the spoken word to impart oral information to customers and to convey detailed spoken instructions accurately, loudly, or quickly) Frequently Hearing (the ability to hear, understand, and distinguish speech, either in person or telephonically) Frequently Near Visual Acuity (clarity of vision at approximately 20 inches or less) Constantly Far Visual Acuity (clarity of vision at approximately 20 feet or more) Occasionally Additional Physical Requirements Please Note EEO We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Conditions of Employment All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks or fingerprinting.
Salary: $46.6K - $59K a year
Employment Type: Full-time
Qualifications
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