Towing Dispatch Operations Specialist We are currently recruiting for a professional and reliable Dispatcher to act as our company’s first point of contact for emergency and non-emergency calls. In this position, you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing field units. To excel in this position, all candidates should be able to multi-task in stressful conditions with little supervision. In addition to being an excellent communicator, the ideal candidate will also demonstrate superb organizational and interpersonal skills. Responsibilities: Answer emergency and non-emergency calls and document important information. Respond to any issues and follow-up by coordinating with the appropriate departments or field units. Operate and manage a multi-line telephone console system. Respond to queries related to products and deliveries. Use the radio, phone or computer to direct crews and other field units to the appropriate sites. Prioritize and organize calls according to urgency. Supervise the route and status of field units to prioritize their daily schedule. Maintain and update call logs, call records and other important documentation. Requirements: High school diploma or equivalent qualification is required. A minimum of 2 years’ experience in a similar role. Strong knowledge of emergency processes and procedures. Excellent communication and interpersonal skills. Proficient in MS Office with proven experience in data entry. Ability to work well under pressure. Must pass background check. Knowledge of the NOVA area -Experience preferred but not required... we will train! If you meet all of these requirements and more, apply today. **We are looking for both day and night shift employees FT/PT! Weekend availability is necessary! Job Type: Full-time Pay: $58,000.00 - $62,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule: 10 hour shift 12 hour shift Evening shift Monday to Friday Rotating weekends Education: High school or equivalent (Required) Experience: Dispatching: 1 year (Required) Work Location: In person
Salary: $58,000 - $62,000 a year
Employment Type: Full-time
Qualifications
[ "High school or equivalent (Required)", "Dispatching: 1 year (Required)" ]