Social Media Ambassador - Part-time - - Remote | WFH
Job Title: Social Media Ambassador
Location: Remote
Position Type: Part-time
About Us
We are a leading provider of hospitality management solutions, dedicated to enhancing the guest experience for hotels, restaurants, and other establishments. Our innovative approach focuses on leveraging technology to drive guest satisfaction and loyalty. As we continue to expand our services, we are seeking a motivated and customer-centric individual to join our team as a Social Media Ambassador.
Position Overview
As a Social Media Ambassador, you will play a pivotal role in managing our online reputation across various platforms. Your primary responsibility will be to respond to guest reviews in a timely and professional manner, addressing both positive feedback and concerns. Additionally, you will build relationships with our customers, ensuring that their feedback is heard and addressed appropriately. This is a remote position with weekend availability required, estimated at 20-24 hours per week.
Key Responsibilities
Monitor and respond to guest reviews on various platforms, engaging with guests in a courteous and empathetic manner.
Build and maintain relationships with customers, providing personalized responses and ensuring their satisfaction with our services.
Collaborate with internal teams to address and resolve issues raised in guest reviews.
Identify trends and patterns in guest feedback, providing insights to help improve our products and services.
Uphold company policies and brand standards in all interactions with guests and online communities.
Note: Flexibility is a key aspect of this role, and duties may be subject to change.
Requirements
Previous experience in customer service, hospitality, or social media management preferred.
Excellent written and verbal communication skills, with a strong attention to detail.
Ability to work independently and efficiently in a remote environment.
Proficiency in using various social media platforms and online review sites.
Empathetic and solution-oriented mindset, with the ability to handle sensitive situations professionally.
Weekend availability required.
Must have required tools and connectivity to complete job functions (Laptop/Computer, Internet Connection (Wi-Fi), phone).
Legal
We are an Equal Opportunity Employer and encourage people of all backgrounds, genders, races, and demographics to apply. All employees are subject to background & drug screenings at any time during employment.
Employment Type: Part-Time
Human Resources Services
Marketing and Sales
Part-time