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Careers
Build your career with the company that is furnishing the future.
Who We Are
Founded by the Hooker family in 1924, we are a diverse, team-focused company with a core belief that when we work together as a team, we can achieve so much more than we could individually.
Ranked among the nation’s largest publicly traded furniture companies, we manufacture and import case goods, leather furniture and fabric-upholstered furniture for the residential, hospitality and contract markets.
Domestically, we produce premium, residential custom leather and custom fabric-upholstered furniture through our Bradington-Young, Sam Moore, MARQ and Shenandoah Furniture brands.
We have a rich history and a unique culture that is rooted in quality and craftsmanship. As our everchanging industry evolves, we are quick to adapt and are always striving to be at the forefront of innovation, technology and creativity.
Our core principles, dedicated team and forward-thinking business strategies provide our company, employees and partners with a competitive advantage.
Opportunities
Position: Collections Specialist
Location:
Martinsville, VA
Job Id: 681
# of Openings: 1
The Company:
Hooker Furnishings Corporation, in its 100th year of business, is a designer, marketer and importer of case goods (wooden and metal furniture), leather furniture, accessories, and fabric-upholstered furniture for the residential, hospitality and contract markets. Hooker Furnishings also operates multiple showrooms in High Point, NC, Atlanta, GA, and Las Vegas NV, and administrative offices in Vietnam and China.
The Position:
The Collections Specialist is a member of a team located in our High Point, NC or Martinsville, VA office . This is a great opportunity to learn about Hooker Furnishings and engage with team members and our customers. The Collections Specialist will be an integral part of the Credit Team and will perform credit.
management and collection duties for selected accounts.
This individual will:
Key Responsibilities:
• Monitor the company’s accounts receivable and identify overdue accounts.
• Contact customers with overdue accounts by outbound phone and email and attempt to
• either collect the overdue amount or negotiate a payment plan to collect it in installments.
• Maintain records of contacts and attempted contacts with delinquent account customers as
• well as records of any payments collected from the customer.
• Resolve customer issues and complaints concerning billing.
• Submit regular reports on the status of unpaid accounts and any repayment progress.
• Process payments by credit card or emailed/faxed checks (Chax) where applicable.
• Compose emails to or talk with dealers and sales reps regarding any credit aspects of the
• dealer’s account.
• Obtain copies of invoices and proof of delivery for dealers and sales reps as necessary.
• Type warning notices and process all necessary paperwork to place delinquent accounts.
• with collection agencies.
• Send statements and credit letters to past due accounts as necessary.
• Research and resolve long-standing or complicated credit problems and inform all.
• concerned parties of the outcome.
Candidates that would be a great fit will have:
:
• High school diploma.
• Proficiency in Microsoft Office. (including Excel)
• Previous experience in customer service and/or credit role.
• Experience with D365. (a plus, not required)
• Team player with a positive attitude.
• Willing to be cross trained in other areas/duties of the department.
• Strong problem-solving skills and ability to negotiate effectively.
Why should you apply?
• A company committed to DEI (Diversity, Equity, and Inclusion) values.
• Competitive compensation and bonus plan
• Successful and stable organization for over 99 years
• Multinational, global organization with 11 locations in the US and offices in Vietnam and China
• A caring, family-focused culture
• Strong corporate initiatives to continue to grow the organization.
• A culture that encourages forward-thinking, team-building, and creative problem solving
• Career development focus including training opportunities and leadership development programs.
• Tuition reimbursement program
• Emphasis on charitable giving and volunteering in our communities
• Focus on ESG (Environmental, Social, and Corporate Governance)
• Comprehensive medical, dental, vision plans including a generous employer health saving account (HSA) contribution each plan year.
• Matching 401k employer contributions
Shift : Monday – Friday 8 am-5 pm (occasional overtime opportunities available) This role is based on-site at either our High Point, NC or Martinsville, VA office.
Pay : Dependent upon experience.
Apply Today!
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Benefits & Work Environment
Staying Healthy & Fit
• On-site fitness centers
• Discounted YMCA memberships
• Ergonomic workstations with stand-up desks
• Medical plans with generous employer subsidies
• Dental plan with orthodontic coverage
• Vision insurance
• Telemedicine benefits
• Incentive-based wellness programs
• Employee Assistance Program (EAP), 100% covered
• Life Insurance
• Long & short term disability programs
• Supplemental accident & critical illness plans
Future's So Bright
• Promote from within
• Continuing education opportunities
• Comprehensive leadership development program
• 401(k) retirement with company match
• Tuition reimbursement program
• Scholarship program for dependent children
Work/Life Balance
• Paid holidays
• Paid time off
• Casual work environment
• Summer work hours
Work Hard/Play Hard
• Volunteer Opportunities
• Corporate-sponsored team events
• Employee discounts
• Employee purchase payment plan options
Company Info
• About Us
• Our Purpose
• Careers
• Investor Relations
• News
• Philanthropy
• Environment & Sustainability
• Diversity, Equity & Inclusion
• Corporate Social Responsibility 2021
• Dodd-Frank "Conflict Minerals" Act
• Proposition 65 Compliance
• Contact Us
Brands
• Hooker Casegoods
• Bradington-Young
• Sam Moore
• Hooker Upholstery
• Shenadoah Furniture
• H Contract
• Pulaski
• Samuel Lawrence Furniture
• Prime Resources International
• Accentrics Home
• Samuel Lawrence Hospitality
• HMidea
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• LinkedIn
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