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Central Office Technician

Consolidated Communications

Location: Mankato, Minnesota
Type: Full-Time, Non-Remote
Posted on: March 7, 2024
Central Office Technician
Major Duties
Classification: Non-Exempt, Bargaining
The Central Office Technician supports the installation and maintenance of all network systems. Responsible for the management and maintenance of all IP Centric Central Office equipment that encompasses all Data product offerings where applicable.
Performs job duties consistent within safety, legal, and regulatory requirements; company standards, culture and business practices. Acts with the highest level of business and personal ethical standards in all aspects of job performance.
• Installs and maintains all network systems. Systems may include but are not limited to Voice Switches, Digital Cross Connects, Fiber Multiplexers, IPTV Head End, Voicemail Systems, IP based DSLAMS, Digital Loop Carriers, Power Rectifiers and Battery Plants, Fiber to Home CO Terminals, Special Access Circuits.
• Ensures all network systems are working at prescribed levels.
• Seek and take the initiative to improve the quality of delivery of network services and network maintenance.
• Required to read and interpret technical manuals and other documentation when installing new equipment and/or trouble shooting network problems.
• Performs trouble shooting and repair of network problems.
• Assists outside plant personnel as needed.
• Participates on the on-duty rotation schedule.
• Interprets data, determines how information interrelates and resolves discrepancies within data.
• Integrates a variety of services into the coordination of various independent functions
• Provides solutions to a variety of problems.
• Requires a working knowledge of rules and interpretations within functional area.
• Maintains the IPTV head end equipment where applicable.
• Responsible for the maintenance and configuration of DSLAM, IP Switch, BRAS, and routers associated with the Internet and IPTV Network.
• Oversees Network troubleshooting, planning and evaluation
• Maintains knowledge of TCP/IP, Radius and DNS, CAT5 wiring and Wireless (802.11B/G/N).
• Oversees DSL provisioning, troubleshooting, and record creation maintenance and updates.
• Prepares for and completes activities including moving, changing, installing, configuring, repair and/or removal of data communications equipment by reviewing and following work orders and other documentation.
• Supports sales and installations of our broadband, T1, FTTH, DSL and Metro Ethernet services by providing over the phone and on-site support of our staff.
• Supports IPTV, Internet and FTTH installation by troubleshooting connectivity performance issues at customer locations with a technician on site.
• Performs daily provisioning, monitoring and troubleshooting of data network.
• Repairs and provides preventative maintenance on all data equipment.
• Installs and troubleshoots special service circuits DS3, DS0, T1s etc.
• Creates and runs data scripts for provisioning, troubleshooting and maintenance of data equipment, which may include the creation and maintenance of online data base.
• Maintains vehicle, tools and test equipment.
• Does basic maintenance and exercises generators at a variety of sites.
• Responsible for being “on call” for central office alarms and other central office problems. Contributes to departmental activities and programs by accomplishing related tasks as needed.
• Must be knowledgeable in and abide by all National Electrical Safety Codes and Company practices.
• May be required to perform additional tasks/responsibilities not listed herein, as required by the Company.
Knowledge, Skills & Abilities:
• Networking and Electronics Proficiency
• Valid State Driver’s License and satisfactory driving record
• Intermediate to advanced Computer Skills
• Knowledge of procedures and practices of various levels within functional area.
• Proficient with hand tools and power tools.
Required Education & Experience:
In order to accomplish the essential duties of this position, the incumbent must have an Associate's Degree (A. A.) or equivalent in work experience.
Other Information
Physical Demands & Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, and the work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The primary work environment for this position is an equipment setting.
• Some outdoor work will be required in many weather conditions
• The noise level in the work environment is usually moderate.
• While performing the duties of this job, the employee is occasionally required to climb or balance/stoop, kneel, crouch or crawl, drive a motor vehicle, and lift and/or move up to 75 pounds.
• While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, talk or hear, and lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, ability to adjust focus, and frequent use of computer screens.
Travel may be required within serving area on a frequent basis. The employee is occasionally required to do heavy lifting and work in outdoor weather conditions.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.
Information Technology